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Full-Time

Customer Support Specialist

French Market, Role based in Portugal or France

Posted on 5/14/2024

Aircall

Aircall

501-1,000 employees

Cloud-based phone system with CRM integrations

Junior

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • 1+ year of experience in a SaaS B2B customer support role or transferable experience/skills
  • Fluency in English & French
  • Excellent written and verbal communication skills
  • Familiar with ticketing tools and systems
  • Understanding of how CRMs systems work
  • Strong understanding of basic computer skills
  • Technical aptitude
  • Curiosity to understand and troubleshoot complex customer inquiries
  • Strong sense of time management and prioritization
  • Empathy
  • Ability to multi-task
  • Willingness to work in a remote environment
Responsibilities
  • Advocating for customers
  • Identifying and solving customer questions and concerns
  • Collaborating with the global support team
  • Addressing and resolving technical issues promptly
  • Promoting product education
  • Guiding product users through features and functionalities

Aircall provides an integrated business phone system for sales and support teams, leveraging cloud-based voice technology and seamless CRM and app integrations, catering to hybrid and remote teams with over 100 integrations. The platform enables smarter conversations, real-time monitoring, automation, and productivity enhancements.

Company Stage

Series D

Total Funding

$237.6M

Headquarters

New York, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-6%

2 year growth

-2%

Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

INACTIVE