Full-Time
Senior Manager
Retail Management Services
Updated on 8/14/2026
Wunderman Thompson
5,001-10,000 employees
Integrated creative, data-driven marketing agency
Compensation Overview
$60k - $140k/yr
Seattle, WA, USA
Hybrid
Hybrid schedule with an average of four days in the office per week.
 Operations & Logistics (1) |
|---|
Get referred to Wunderman Thompson
See people who can refer or advise you
- At least 1 year and up to 4 years of hands-on experience managing catalogs in Amazon Vendor Central (1P) and/or Amazon Seller Central (3P).
- Practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem.
- High proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, Concatenate, and Text-to-Columns, for manipulating large catalog datasets.
- Ability to troubleshoot, escalate, and resolve complex Amazon support and catalog problems.
- Extreme attention to detail for accurate product listings, correct attribute mapping, and visually cohesive content.
- Act as the primary point of contact for submitting, managing, and following up on Amazon support tickets through Seller Support, Vendor Support, and Brand Registry.
- Troubleshoot and resolve catalog errors, including Error 5665, Error 8541, stranded inventory, merged ASIN issues, and brand hijackings.
- Monitor Account Health dashboards and resolve listing suppressions, Search Suppressed statuses, and ANDON cords.
- Create, manage, and upload bulk inventory files and NIS templates to execute catalog-wide updates, establish parent-child variation families, and map backend attributes.
- Execute day-to-day content updates, including uploading and configuring product images, videos, and A+ Content.
- Set up, monitor, and report on A/B tests for product titles, main images, and A+ Content to optimize conversion rate.
- Monitor out-of-stock rates and Lost Buy Box metrics, and work with client supply chain teams to flag purchase order issues and shipment discrepancies.
- Assist in identifying and disputing operational chargebacks and shortage claims.
- Conduct routine digital shelf audits and provide tactical visual reports on product detail page accuracy, competitor positioning, share of search, and out-of-stock visibility.
- Support client eCommerce and Sales managers with weekly operational status reports, pending ticket updates, and catalog health readouts.
- Partner with internal Media and Strategy teams to ensure ASINs are retail-ready before major advertising campaigns launch.
- Prior experience in an agency setting supporting consumer packaged goods or fast-moving consumer goods brands.
Wunderman Thompson blends creative advertising, data-driven consultancy, and technology to drive growth for brands. It delivers creative campaigns and brand strategies, uses data and insights to help businesses transform, and offers technology solutions such as WaterLight, a product that converts salt water into electrical power. The company earns revenue through project-based fees, retainers, and performance-based incentives. It differentiates itself with an integrated approach that combines creativity, data, and technology, backed by global clients and award-winning work. Its goal is to help ambitious brands grow by delivering measurable, impactful results.
Company Size
5,001-10,000
Company Stage
M&A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1958
Get referred to Wunderman Thompson
See people who can refer or advise you
Simplify's Take
What believers are saying
- VML won Toyota LATAM and Center Parcs Europe accounts in 2024.
- VML Health delivered 12% global growth in 2024, signaling durable specialist demand.
- 2026 campaigns like NHS Blood and Transplant’s Waiting to Live keep the creative engine visible.
What critics are saying
- Wunderman Thompson vanished as a standalone brand on January 1, 2024, inside VML.
- Mel Edwards retires in late spring 2026, removing a long-tenured executive linking Wunderman Thompson to VML.
- VML’s 2024 merger-driven layoffs, 20.9% U.S. turnover, and exec exits threaten client continuity.
What makes Wunderman Thompson unique
- Wunderman Thompson’s legacy strength is integrated creative, data, commerce, and technology execution.
- The 2023 merger created VML, combining Wunderman Thompson and VMLY&R across 64 markets.
- Its teams still win work for Unilever, Microsoft, Ford, Nestlé, and NHS Blood and Transplant.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Company News
Chauhan joins Enormous from Wunderman Thompson (now VML) where in his last role, he served as Managing Partner (North) & Chief Client Officer (WT India).
Hurley joins BAM from Wunderman Thompson (now VML), where she worked on Nestlé, Kelloggs, Treasury Wine Estates, Visit Canberra and Victoria Police.
In this role, Maia, who joins from Wunderman Thompson Health where she was the agency's first global CCO, will "oversee the creative product across all Ogilvy Health offerings including brand development, strategy, experience and innovation, PR and influence, medical education, and market access," according to a press release.
Katie Mulligan joins from Wunderman Thompson and Matt Williams moves from his role as global head of marketing at parent company MSQ.
Varatharajan joins from Wunderman Thompson (now VML), where he was head of growth and consulting.