Full-Time

Technical Support Specialist

Confirmed live in the last 24 hours

LexisNexis Risk Solutions

LexisNexis Risk Solutions

5,001-10,000 employees

Government & Public Sector
Cybersecurity
Financial Services
Healthcare

Entry, Junior

Alpharetta, GA, USA

Hybrid position requiring in-office presence.

Category
Customer Support
Customer Success & Support
IT Support
IT & Security
Required Skills
Product Management
Salesforce
JIRA
Requirements
  • 2- or 4-year college degree in Computer Science, Management Information Systems, Engineering, or Business discipline preferred – or equivalent job experience.
  • 2+ year customer service in technical contact center environment or equivalent training.
  • Must have advanced troubleshooting skills.
  • Must have advanced problem-solving skills.
  • Experience in handling escalated customer support calls
  • Proven customer service skills with excellent written and verbal communication skills.
  • Previous experience with financial crime and API knowledge are desirable but not mandatory for the role.
  • Outstanding presentation and training skills.
  • Ability to work independently and multi-task, handling calls and emails.
Responsibilities
  • Providing advanced second level support to Frontline Representatives for LexisNexis products.
  • Directing contact with technical and business teams to resolve production issues quickly.
  • Escalating high level customer issues to engineering, development, production support, and product management teams and follow through to resolution.
  • Assisting customers with configuration setup/training.
  • Testing, reproduce and identify defects reported by customers, submitting results to appropriate teams through tracking system and follow through to resolution.
  • Meeting/Reviewing customer enhancements with Product Management team, tracking and following through to resolution.
  • Participating in preparation for product launches.
  • Serving as the subject matter expert regarding all platforms and changes through engagement with management and product owners.
  • Accurate documentation in the appropriate systems such as Salesforce and Jira.
  • Conducting investigations of a technical mindset to research platform configurations, document verification, identity verification and sanction screenings.
LexisNexis Risk Solutions

LexisNexis Risk Solutions

View

Company Stage

N/A

Total Funding

N/A

Headquarters

Alpharetta, Georgia

Founded

1997

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for analytics in compliance due to $206 billion cost burden.
  • Growing interest in AI-driven identity verification enhances security and onboarding.
  • Expansion of digital payments boosts demand for fraud detection and prevention tools.

What critics are saying

  • Emerging fintech companies could erode LexisNexis's market share.
  • DeFi platforms may reduce demand for traditional compliance services.

What makes LexisNexis Risk Solutions unique

  • LexisNexis Risk Solutions offers advanced analytics to reduce financial crime compliance costs.
  • The company provides AI-driven identity verification to enhance security and streamline onboarding.
  • LexisNexis uses machine learning for predictive risk assessment in insurance sectors.

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