Senior Claims Consultant

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Demonstrates deep subject matter expertise in environmental liability, with a strong focus on legacy policies, traditional environmental claims, and mass toxic tort exposures. Possesses a comprehensive understanding of historical policy language, long-tail liability trends, and complex allocation methodologies. Skilled in evaluating and managing high-severity, multi-party environmental losses, including contamination, pollution, and latent injury claims. Proven ability to navigate evolving legal and regulatory frameworks while partnering with internal and external stakeholders to drive effective claim resolution strategies. Brings thoughtful judgment, technical rigor, and strategic oversight to complex environmental portfolios within the Environmental Claim Unit (ECU).

#LI-KP1

#LI-Remote

Job Description Summary

The Excess Surplus (E&S) Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring us to be adaptable and resilient in our work to help customers. If you love a challenge and can apply outstanding organizational, investigative and communication skills to your work, we want to hear from you!

As a Senior Claims Consultant, you'll investigate, evaluate and resolve complex claims of significant value. You'll provide direction to defense counsel handling lawsuits. We'll count on you to be a subject matter authority in a particular line of business or risk. In addition, you'll have opportunities to provide advice and counsel to E&S Claims leaders, insurance agents and internal business partners.

Job Description

Key Responsibilities: 

• Handles, from inception to conclusion, the most serious and complex E&S claims. Settles or disposes of claims of significant value to the organization (e.g., risk exposure for individual policies in excess of $10 - 50 million; high limit excess, umbrella and unique risk with high limits – marine, aviation, director/officer, etc.).

• Identifies and manages reserves in compliance with company standards and practices. Recommends special reserves as necessary.

• Provides litigation strategies and consultation in partnership with defense counsel. Monitors litigation trends and practices to ensure that lawsuits are handled in a consistent fashion. Recommends changes to business leadership; provides implementation strategies and coordinates execution processes.

• Builds and maintains relationships with agents, brokers and product developers. Helps develop business plans to ensure claims quality results.

• Acts as Top level expert in product development and management for specialty lines of business. Provides standardized processes and claim handling expertise to new product development. 

• Acts as top-level subject matter expert In specialty line claims. Identifies and develops training plans and strategies for the division. Provides niche training and consultation to non-claims areas.

• Provides top level consultation/direction to E&S Claims leaders, peers and other business partners about severe specialty claims issues, coverages or risks. 

• Maintains current knowledge of multiple coverage lines, venue-specific court decisions which may impact the claim function, current guidelines and policy changes and modifications.

• May Manage associate performance, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions of contributing staff.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to E&S Claims Director/Executive. May have up to three direct reports or serve as a project team leader. 

Typical Skills and Experiences: 

Education: Undergraduate education in insurance, business, management, or related fields. Advanced degree preferred.

Completion of insurance courses such as IIA, AEI, or CPCU preferred.

License/Certification/Designation: Associates must acquire the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails to acquire required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position. 

Experience: Ten years prior insurance experience preferred. Demonstrated experience investigating and resolving complex coverage issues and litigated claims. Specific experience in a line of business preferred.

Knowledge, Abilities, and Skills: Deep knowledge of the best claims practices used to resolve the most severe claims. Demonstrated knowledge in a particular line of business and/or additional education may be required by the business unit (e.g., commercial/financial company, director and officer, ocean marine). High level of expertise relating to insurance contracts, coverage issues, contingent or extra-contractual liability against insurers and litigation management, both foreign and domestic. Sophisticated analytical skills to make independent decisions and resolve conflict in application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions. Confirmed ability to coordinate defense counsel handling cases involving serious and complex liability and damage issues from inception through trial. Exceptional oral and written communication skills when dealing with policyholders, claimants, attorneys, physicians and all levels of management. Organizational skills to effectively establish work priorities to meet objectives and standards. Demonstrated personal computer skills and the ability to operation claims and business software.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Vice President and HR Vice President.

Values: Regularly and consistently demonstrates the Nationwide Values.

Working Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. Travel as necessary.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

We currently anticipate accepting applications until 09/17/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.#claimsSmoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Sr Consultant, Claims Casualty - E&S/Specialty : $122,000.00-$214,000.00The expected starting salary range for Sr Consultant, Claims Casualty - E&S/Specialty : $122,000.00 - $182,000.00