Full-Time

Instructional Designer

Confirmed live in the last 24 hours

Upgrade

Upgrade

1,001-5,000 employees

Provides loans, credit cards, and rewards

Fintech
Consumer Goods

Entry, Junior

Phoenix, AZ, USA

This role is on-site full-time in our Phoenix office.

Category
Content Strategy
Technical Writing
Content & Writing
Requirements
  • Bachelor's degree in Instructional Design, Education or related field
  • Proficiency in instructional design software (e.g., Articulate Storyline, Articulate Rise and AI Based tools)
  • Strong project management skills and ability to manage multiple projects simultaneously
  • Excellent communication and interpersonal skills
  • Experience working with learning management systems (LMS)
  • Certification in Instructional Design, Training or related L&D field
  • Stakeholder management experience across departments to ensure project success.
  • Experience with project management tools and methodologies effectively when designing content.
Responsibilities
  • Collaborate with subject matter experts and stakeholders to identify training needs and learning objectives
  • Design and develop instructional materials that align with learning outcomes and engage learners
  • Create interactive eLearning, ILT blended modules and other multimedia tools using various authoring tools
  • Conduct needs assessments in collaboration with instructional design leadership prior to the start of training design
  • Stay current on industry best practices in instructional design and adult learning theory
  • Manage stakeholder relationships to strategically align content with department goals and training requests
  • Partner with the training facilitation team to ensure all content reflects the current standards of each line of business
  • Partner with instructional design peers and management to collaborate on content development initiatives

Upgrade offers personal loans, credit cards, and rewards checking accounts to help individuals manage their finances. Their personal loans allow borrowing up to $50,000 with fixed rates and no prepayment penalties, while the Upgrade Card provides cash back rewards on various spending categories. What makes Upgrade different is its focus on affordability and user-friendly features, attracting customers looking for flexible credit solutions. The company's goal is to promote responsible financial behavior and long-term financial health.

Company Stage

Series F

Total Funding

$532.1M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

7%

1 year growth

32%

2 year growth

52%
Simplify Jobs

Simplify's Take

What believers are saying

  • Upgrade's rapid growth and expansion into new markets, such as auto loans and home improvement financing, indicate strong business momentum and opportunities for career advancement.
  • The launch of the Secured OneCard opens up new customer segments, providing a pathway for individuals with little or no credit history to build their credit responsibly.
  • The company's significant investment in new office space in Irvine, California, reflects its commitment to scaling operations and expanding its workforce.

What critics are saying

  • The crowded fintech market means Upgrade must continuously innovate to maintain its competitive edge and customer base.
  • Expansion into new product lines, such as auto loans, carries the risk of operational challenges and potential regulatory scrutiny.

What makes Upgrade unique

  • Upgrade offers a unique combination of personal loans, credit cards, and rewards checking accounts, providing a comprehensive suite of financial products that cater to various consumer needs.
  • Their focus on affordability and flexibility, such as no prepayment penalties on loans and competitive cash back rewards, sets them apart from traditional financial institutions.
  • The partnership with FairPlay to incorporate Fairness-as-a-Service solutions enhances their commitment to fair lending practices, distinguishing them in the fintech space.

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