Travel Clerk 2

We are currently seeking a dynamic and experienced Travel Clerk II for the Passenger Movement Branch to join our AFO Team at Joint Base Lewis-McChord. The ideal candidate will have a comprehensive understanding of DOD transportation regulations, policies, and procedures, and related enterprise travel systems.

Responsibilities

• Serves as a subject matter expert on DOD Passenger transportation regulations, entitlements, and procedures, providing guidance and assistance to service members and dependents as needed.
• Liaises with military bases, transportation offices, and third-party carriers to facilitate the smooth and timely execution of passenger transportation services.
• Addresses escalated passenger transportation-related issues and concerns, resolving conflicts and disputes in a professional and diplomatic manner.
• Ensures compliance with all relevant laws, regulations, and company policies related to transportation counseling activities, maintaining accurate records and documentation.
• Collaborates with other departments, including customer service, logistics, and quality assurance, to streamline processes and enhance overall customer satisfaction.
• Stays up to date on changes to DOD passenger transportation policies and procedures, communicating updates to service members and providing training as necessary.

Qualifications

• Must be a U.S. Citizen or permanent legal resident with oral and written fluency in the English language.
• Must possess and maintain a valid state issued driver’s license.
• High School diploma or GED equivalent.
• Must undergo pre-employment background screening and drug testing.
• Must be able to obtain a DoD Common Access Card within first 90 calendar days of employment.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with internal and external stakeholders.
• Proven problem-solving abilities and a proactive approach to addressing challenges and finding solutions.
• Proficiency in relevant computer software applications, including transportation management systems and Microsoft Office Suite.
• Ability to prioritize and manage multiple tasks simultaneously in a fast-paced, deadline-driven environment.
• Experience in passenger transportation counseling or related field.

Job ID

2025-19177
Work Type

On-Site
Pay Range

27.21
Health & Welfare

4.93
Benefits

SCA - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Vacation, holiday and sick Leave offered will be as defined under the DOL's Wage Determination.
Company Description

Work Where it Matters

Akima Facilities Operations (AFO), an Akima company, is not just another federal facilities contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AFO, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, AFO provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, AFO sustains mission readiness and ensures quality of life by maintaining high value assets and operations at peak performance and successfully manages these operations through accurately forecasting, managing, and aggressively controlling costs.

As an AFO employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.