Full-Time
Help Desk Support Specialist
Confirmed live in the last 24 hours
Strategic Data Systems
51-200 employees
Provides IT services and solutions for defense and federal agencies
Compensation Overview
$60kAnnually
Entry, Junior
Dahlgren, VA, USA
Position requires onsite presence in Dahlgren, VA.
US Top Secret Clearance Required
- DOD Secret Security Clearance
- Active CompTIA Security+CE or equivalent IAT Level II Certification
- 1 year of similar experience
- Provide on-site desktop support as needed, provides general help desk support for User Assistance.
- Provide phone support to user’s to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.
- Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.
- Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate.
- Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.
- Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.
Strategic Data Systems has a longstanding track record in delivering robust IT services and solutions tailored for the U.S. Department of Defense, federal agencies, and commercial enterprises. The company leverages the ITIL framework and advanced cybersecurity technologies to ensure efficient, secure, and cost-effective operations. This focus on high-stakes security and productivity improvements, coupled with its specialization in designing complex information systems, makes it a formidable player in the industry and an exciting place to cultivate a career in technology.
Company Stage
N/A
Total Funding
N/A
Headquarters
Keller, Texas
Founded
1997