Help Desk Support Specialist
Confirmed live in the last 24 hours
Strategic Data Systems

51-200 employees

Provides IT, cyber security, and engineering services
Company Overview
Strategic Data Systems (SDS) is a trusted provider of comprehensive IT, cybersecurity, and engineering services to various government agencies and commercial companies, with a proven track record of improving productivity and reducing costs. The company has established a solid reputation for delivering cost-effective solutions that meet customer objectives and add value to their organizations. SDS's broad capabilities across various technology and business disciplines, coupled with its exceptional service and responsiveness, make it a desirable place to work.
Data & Analytics
Aerospace

Company Stage

N/A

Total Funding

N/A

Founded

1997

Headquarters

Keller, Texas

Growth & Insights
Headcount

6 month growth

2%

1 year growth

0%

2 year growth

3%
Locations
Dahlgren, VA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
Customer Success & Support
Requirements
  • DOD Secret Security Clearance
  • Active CompTIA Security+CE or equivalent IAT Level II Certification
  • 1 year of similar experience
Responsibilities
  • Provide on-site desktop support as needed, provides general help desk support for User Assistance
  • Provide phone support to user's to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management
  • Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database
  • Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate
  • Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance
  • Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity