Full-Time

Help Desk Support Specialist

Confirmed live in the last 24 hours

Strategic Data Systems

51-200 employees

Provides IT services for defense and commerce

Data & Analytics

Aerospace

Entry

Dahlgren, VA, USA

Requirements

DOD Secret Security Clearance
Active CompTIA Security+CE or equivalent IAT Level II Certification
1 year of similar experience

Responsibilities

Provide on-site desktop support as needed
Provide general help desk support for User Assistance
Provide phone support to users to resolve issues relating to RDT&E connectivity and RDT&E Active Directory domain account User Management
Support with assigning IP addresses as requested and maintaining those IP addresses in the IPA Database
Utilize the Remedy System (or current ticketing system) to assign and track trouble calls
Assist with the maintenance and monitoring of the User Assistance mailbox
Participate in the development and maintenance of Standard Operating Procedures (SOPs)

Help Desk Support Specialist

Dahlgren Naval Surface Warfare Center, Dahlgren, VA 22448

$60K (Depending on experience) - Full Time with Benefits

Flexible Start-Date – Immediate Opening – On-Site

Your work will involve providing customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users and other code 1042 designated customers.

As the Help Desk Support Specialist, you will be responsible for:

• Provide on-site desktop support as needed, provides general help desk support for User Assistance.

• Provide phone support to user’s to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.

• Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.

• Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate.

• Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.

• Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.

To qualify, you will need:

• DOD Secret Security Clearance

• Active CompTIA Security+CE or equivalent IAT Level II Certification

• 1 year of similar experience

Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Strategic Data Systems

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At Strategic Data Systems, employees thrive within a well-established company that has provided critical IT services and solutions since 1997. With a focus on enhancing business operations for high-profile clients such as the U.S. Department of Defense and other Federal agencies, the company employs comprehensive IT support, advanced cybersecurity, and innovative network engineering. This professional environment is ideal for those passionate about contributing to significant projects that combine state-of-the-art technology and strategic importance.

Company Stage

N/A

Total Funding

N/A

Headquarters

Keller, Texas

Founded

1997

Growth & Insights

Headcount

6 month growth

↑ 7%

1 year growth

↑ 5%

2 year growth

↑ 5%