About the role

As a Business Risk Manager, you will report through the Risk Operations team and will support Self Financial in pushing issues to remediation. In this role, you will have direct oversight of the centralized Issue Management process including identification of new issues, prioritization and risk assessment, proactive control monitoring, remediation identification, and ongoing testing.

You will be responsible for high-level company communications to Leadership, Stakeholders, and Bank Partners. To be successful in this role, you will have a strong background in Issue Management, Risk Identification, and Stakeholder Influence, along with negotiation and remediation implementation.

What you’ll do:

• Develop working relationships for key stakeholders to help influence issue resolution
• Plan, schedule, and track timelines and milestones towards corrective actions and remediations
• Design plans, stop gaps, and execution for remediation
• Report regular status updates and tracking of execution on issues to Senior Management
• Regular engagement with senior business officers including Legal, Risk, and Compliance
• Review incoming escalation cases and assess appropriate prioritization and ownership
• Monitor any emergency cases and coordinate immediate response teams into action
• Develop and evolve Issue Management best practices and documentation

What you’ll bring:

• 5+ years experience in Issue, Risk, or Control Management
• 5+ years of Credit Card or Financial experience
• Experience with Asana (or similar project management tools)
• Previous experience working with Atlassian Enterprise Suite (Jira, Jira Service Desk, Confluence, etc.)
• Demonstrated analytical and problem-solving skills
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Meaningful knowledge across the enterprise risk management framework, building teams, including risk identification, risk strategy, processes, and controls
• Experience planning and organizing cross-functional work, building teams, and managing stakeholder groups to drive complex, high-priority efforts through to completion
• Excellent communication skills with previous experience presenting to Executive Leadership

Our interview process at Self is designed to let you get to know us as much as for us to get to know you!

• You’ll meet with someone from our Recruiting team so we can learn more about you and answer some of your questions.
• You’ll meet with the Hiring Manager to learn more about the team, the role, and get to tell us more about what you’d bring to the team
• You’ll meet team members who will be your peers to help you get a feel for a “real day in the life” at Self.