Wholesale Claims Governance Manager

The Wholesale Claims Governance Manager role involves working closely with the entire claims team across various locations to deliver a robust claims governance framework. This includes providing critical input and guidance to the Claims Leadership Team on governance-related matters and leading key regulatory relationships and internal service requirements. The role also entails ensuring compliance with claims standards, managing the year-end financial audit process, and overseeing regulatory changes impacting the claims team.


We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

Who we are:

Business Unit overview:

The Claims department seeks to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer centric, nimble and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works collaboratively alongside the underwriting function in order to facilitate close communication and exchange of ideas and is an integral part of the product and customer service delivered to our clients.

The Wholesale Claims team manages both company market and Lloyd’s of London claims from three primary locations (London, Singapore, Australia), and emanating from three core divisions; Marine & Energy, PFR & Cyber, and Specialty. The Wholesale division writes in excess of $1.6bn GWP with a goal to grow to over $2bn GWP by the end of 2025.  The claims team is highly regarded within the wholesale market winning multiple awards for its leading claims service.

The Wholesale Claims Governance Manager is a new role which will work closely with the entire claims team, across all claims locations, delivering a robust claims governance framework interacting with key functions such as the Office of the CUO, Governance & Delegated, and Compliance teams. They will provide critical input and guidance to the Claims Leadership Team on all governance related matters and lead key regulatory relationships and internal service requirements.

Part of Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

What you’ll be doing:

• Working with the Claims Director, ensure compliance with the claims and delegated claims standards leading the annual review and attestation process.
• Lead Lloyd’s relationship management including oversight of the Claims Management Principle under the Lloyd’s Principles for Doing Business framework.

• Ownership of year-end financial audit process as well as any internal audit of the claims processes and controls.

• Drive appropriate processes and procedures ensuring compliance with LIC claims handling guidelines.

• Ensure the claims team has a robust framework to comply with key controls such as peer review and medicare reporting.

• Working closely with the CLT, lead key control responses including the annual claims manual review and claims authority matrix.

• Oversight of any regulatory changes impacting the claims team and represent the claims team for all governance related matters.

• Oversight of claims declinature process and output as well as complaints response providing input to the quarterly claims performance meeting and relevant Conduct Oversight Group reports/meetings.

• Management of the proposed future quality assurance function which will lead the peer review and technical review processes.

Key Skills:

• Have extensive governance experience, preferably with claims knowledge and/or technical experience.

• Have a good solid understanding of the Lloyd’s and London market frameworks.

• Strong stakeholder management capabilities with a pro-active approach to process reviews and oversight of risk control frameworks.

• An understanding of the consumer duty framework as well as experience managing regulator expectations.

• Have people leadership skills and demonstrate the ability to develop and provide clear instructions and training. 

• Have experience providing qualitative and quantitative reporting with good IT skills, including Microsoft Word, Excel, PowerPoint and Outlook.

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• Up to 16% company pension scheme,
• Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants)
• Income protection, Life assurance, electric car scheme, travel insurance
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!

Are you ready to play your part?

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.

Join us and play your part in something special!

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.

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