Senior Manager Rate Management

As a Senior Manager, Rate Management, you’ll drive innovation, foster continuous improvement, and ensure our rating systems deliver accuracy and value every day. If you thrive in a collaborative environment that values expertise, teamwork, and a relentless pursuit of excellence, you’ll find the challenge and support you need to advance your career while making a measurable impact on our business

NA Legal and Compliance (L&C) - Philosophy and Culture Statement: L&C is committed to providing best-in-class legal and compliance services to our business partners. L&C emphasizes teamwork, expertise, and a “can-do” attitude. Operating as a best-in-class organization requires a commitment to constant improvement and an on-going commitment to adding value – every day, by every team member. The group takes pride in delivering consistent customer satisfaction, advancing self-development among team members, participating in company and team initiatives – all with a focus on superior execution. 

The ideal candidate will sit in our Philadelphia, PA office.

Major Duties and Responsibilities:                                   

• Manage a team of Rate Analysts responsible for maintaining rating engines across multiple insurance lines—including Workers Compensation, Commercial Automobile, and General Liability—using Ratabase Next Generation.

• Oversee the design, creation, and implementation of rates and rating rules (algorithms) using Ratabase, which interfaces with various systems.

• Ensure information contained in Ratabase and the rating results it provides, is compliant with company rate and rule filings.

• Develop automated processes for creation and ongoing maintenance of test cases used for Ratabase and the systems/applications that Ratabase interfaces with.

• Remain current with Ratabase functionality and new enhancements to ensure the team maximizes database capabilities.

• Develop and maintain training programs for Ratabase, specific to lines of business supported, and train others on maintenance and development utilizing Ratabase.

• Work closely with IT to coordinate and implement changes in the various systems and to support upgrades to Ratabase when required.

• Review and analyze Circulars, Bulletins, requirements documents and prior change documentation to design and implement change in the database.

• Participate in work sessions with Product Management and IT to enhance knowledge and experience in product line rating, rate plans, and coverage.

• Investigate the cause of reported problems, provide solutions to correct, and maintain root cause analysis documentation.

• Provide support for Product Management and the business in providing vendor systems, as applicable, with required information related to rates and miscellaneous factors.

• Manage the Quality Assurance process for any work completed by the team or Product Management, to include table updates, algorithm changes, rate reports, rate templates, etc.,

• Manage or participate in special projects at management request, as needed.

Education and Experience:

• Bachelor’s degree or equivalent industry experience in rating, underwriting, or systems, with knowledge of the use of, or maintenance of, rating systems

• Experience with Ratabase a plus, but not required

General Skills:

• General knowledge of Property and Casualty Insurance, including Workers Compensation and Commercial Lines insurance products, with an emphasis on rating is desired

• Good quantitative and problem-solving skills

• Strong organizational and project management skills

• Ability to work independently or collaborate as part of a team

• Computer proficient in using Word, Excel

• Excellent written and oral communication skills

•  Demonstrates strong attention to detail and commitment to project ownership, accuracy, and completion on a timely basis

• Ability to manage multiple projects, different demands and competing customers simultaneously in a fast-paced environment. 

 Personal Qualities:

• Strong desire to be responsive to customer needs

• Self-motivated with a strong work ethic

• Energetic, enthusiastic and has a positive attitude

• Flexible