Full-Time

Client Support Manager

Goodleap

Goodleap

501-1,000 employees

Sustainable home upgrades financing and marketplace

Consumer Goods

$21hourly

Junior, Mid, Senior

Bentonville, AR, USA

Required Skills
Customer Service
Requirements
  • Ability to multitask
  • Work independently
  • Effectively interact with high profile partners
  • Superior organizational skills
  • Exceptional verbal and written skills
  • Solar knowledge preferred
  • Bilingual in Spanish preferred
Responsibilities
  • Provide our customers with world-class customer service
  • Be a supportive and collaborative partner our installers can rely on
  • Strategically partner with installers on ways to improve the customer experience
  • Help resolve any questions or concerns our existing customers may have
  • Communicate with installers regarding past, present and future projects
  • Effectively manage a pipeline of projects to completion
  • Conduct monthly partner due diligence checks
  • Analyze data and spot trends
  • Conduct collaborative investigations into possible fraudulent or suspicious activities

GoodLeap is a leader in the sustainable home solutions marketplace, providing a unique platform that offers a diverse range of eco-friendly products and services, from solar panels to energy-efficient windows. The company's culture is deeply rooted in environmental stewardship and fostering lasting relationships with partners and customers, which is reflected in their commitment to delivering cutting-edge technology that promotes sustainable living. Their competitive advantage lies in their proprietary point-of-sale technology that simplifies the purchasing process, offering flexible payment options that make sustainable home upgrades more accessible and affordable for millions of homeowners.

Company Stage

Private

Total Funding

$1.6B

Headquarters

Roseville, California

Founded

2003

Growth & Insights
Headcount

6 month growth

7%

1 year growth

23%

2 year growth

38%