About you:

• You love to design scenarios of human interactions.
• You are passionate about AI and customer service.
• You have an excellent understanding of user needs and goals.
• You are naturally curious and love to learn new things.
• You are not afraid to get into technical details.

Primary Responsibilities:

• Design and prototype high-quality conversational content for virtual assistants and chatbots that are intuitive, user-friendly, and accessible for voice-based interactions.
• Develop and maintain a content strategy that aligns with the overall product strategy and user needs.
• Collaborate with designers and developers to create conversational flows that optimize user engagement and drive desired outcomes.
• Conduct user research and analyze data to identify opportunities for improving conversational content and user experience.
• Monitor performance metrics and iterate on content to continuously improve user engagement and retention.
• Keep up to date with the latest trends and best practices in conversational content design and development.
• Implement and improve processes and procedures regarding NLU models.

Requirements:

• Minimum of 2 years of experience in content creation for virtual assistants or chatbots.
• Excellent written and verbal communication skills, with the ability to write in a conversational style, understanding of user personas and design flow.
• Strong understanding of natural language processing and conversational design principles.
• Experience with UX, content strategy development and execution.
• Ability to collaborate effectively with cross-functional teams, including developers, designers, and product managers.
• Strong analytical and problem-solving skills.
• Experience with data analysis and metrics-driven decision making.
• Familiarity with chatbot development platforms, natural language processing, and machine learning.
• Written and oral proficiency in English.

As a plus:

• Domain knowledge of financial services industry: specifically, banks and credit unions.
• Prior experience working with Amazon Lex, Kendra.
• HTML, SQL, Knowledge Graphs.

Our benefits:

• Work from anywhere in the world!
• Flexible working hours.
• Experienced development teams.
• Long-term employment.
• Competitive salary.
• Paid vacation and days off on national holidays.
• Paid sick leave and internal medical insurance policy.
• Mental health coverage.
• Compensation for training and additional education.
• Provision of computer equipment.
• Internet compensation (50$ per month).
• Relocation compensation package to be discussed individually.
• And other benefits, described in detail in the Staff Handbook.