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Full-Time

EAP Affiliate Provider Coordinator

Posted on 10/30/2024

Intermountain Healthcare

Intermountain Healthcare

10,001+ employees

Intermountain Healthcare is a nonprofit health system.

Healthcare

Compensation Overview

$24.29 - $38.26Hourly

Entry, Junior

Murray, UT, USA

Category
Administrative & Executive Assistance
Administrative Support
Customer Service & Reception
Requirements
  • Demonstrated ability to establish and maintain effective working relationships with clients, colleagues, administrators, and external key stakeholders.
  • Experience in a role requiring effective verbal, written, and interpersonal communication skills.
  • Experience in a role requiring the ability to organize and prioritize multiple projects and to meet deadlines.
  • Experience in a role requiring the demonstration of attention to detail, specifically as it relates to written communication in the areas of grammar, spelling, proof reading, and punctuation.
  • Excellent time management skills, the ability to work under pressure, with deadlines and to handle duties and responsibilities with minimal supervision.
  • Detail oriented and possess strong interpersonal skills.
  • Bachelor’s Degree from an accredited institution. Degree will be verified.
  • Experience analyzing and developing processes and workflows to find and implement efficiencies.
  • Experience training staff.
Responsibilities
  • Development, coordination and maintenance of all process and procedures relating to Affiliate Provider Relations.
  • Assess necessary external provider coverage in service areas.
  • Consult with a clinical specialist for vetting new providers to onboard.
  • Work with account manager / client services manager on new requests for proposals (RFPs) and new growth / coverage needs.
  • Provide education and support for affiliate providers and create resources for affiliate providers on EAP processes.
  • Ensure affiliate providers are being properly onboarded in a timely manner and supported.
  • Create and maintain the preferred provider network.
  • Host informational events or communications with affiliate or external providers.
  • Learn and demonstrate an in-depth functional knowledge of internal department processes and relationships for efficient problem resolution.
  • Coordinate incoming and outgoing messages by managing the affiliate provider email inbox, responding to emails, ensuring additional session requests are passed to clinical specialist for review and ensuring paperwork is received, sorted, and processed in a timely manner.
  • Resolve escalated EP phone calls.
  • Create and manage agendas for weekly provider relations meetings and huddles.
  • Create / collaborate on policies and procedures and process documents and other resources such as the team manual and team process documents (Billing, Onboarding, Referrals / Authorizations, Additional Session Requests, Administrative EP Requests).
  • Work autonomously and provide higher level collaboration and contribution as the department grows.
  • Use professional writing skills to create and revise onboarding of providers process documents and oversee affiliate portal and documentation needs.
  • Act as a vital member of the Documentation Team to represent provider relations perspective and train provider relations team and administrative team members on affiliate provider processes.
  • Work with Operations Manager on general provider relations related projects.
  • Use analytical and problem-solving skills to analyze the referral process to identify the trends, best practices, and cost efficiencies.
Intermountain Healthcare

Intermountain Healthcare

View

Company Stage

Grant

Total Funding

$1.8M

Headquarters

Salt Lake City, Utah

Founded

N/A

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Simplify's Take

What believers are saying

  • Intermountain Health's expansion into Nevada and Colorado through partnerships and new facilities increases its market presence and accessibility to patients.
  • The $2.4 million NIH grant for cardiac research positions Intermountain Health at the forefront of medical innovation and research.
  • Successful pilot programs, such as the virtual cardiology care with Story Health, highlight Intermountain's ability to improve patient outcomes and operational efficiency.

What critics are saying

  • The rapid expansion and numerous partnerships may strain Intermountain Health's resources and operational capacity.
  • The competitive healthcare landscape requires continuous innovation and adaptation to maintain leadership and avoid being outpaced by rivals.

What makes Intermountain Healthcare unique

  • Intermountain Health's strategic partnerships, such as with Story Health and NeuroFlow, enhance its service offerings in cardiology and behavioral health, setting it apart from other healthcare providers.
  • The organization's focus on innovative care models, like virtual cardiology and behavioral health integration, demonstrates a commitment to cutting-edge healthcare solutions.
  • Intermountain Health's recognition as the top large health system by Fortune Magazine underscores its leadership and excellence in the healthcare sector.

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