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Executive Support Team Supervisor
Posted on 9/9/2022
INACTIVE
Locations
Phoenix, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Data Analysis
Management
Research
Requirements
  • 2+ years in call center/contact center management experience with a strong customer service background
  • Undergraduate degree or equivalent required
  • Proficiency in data analysis and implementing operational process improvements
  • Ability to quickly understand and use multiple technologies and tool sets
  • Strong problem solving and analytics capabilities
  • Bonus: start-up experience
Responsibilities
  • Directly supervises team of escalation leads who handle inquiries about Host and Guest accounts, Turo services and to ensure highest quality of service and issue resolution
  • Evaluate escalation lead staffing and scheduling to ensure expected volume will be handled within SLA targets
  • Research and implement process improvements to increase team efficiencies and effectiveness
  • Participate in business reviews, inspect/drive action plans to address performance deficits
  • Identify trends and provide feedback to other department heads, as required
  • Collaborate with internal, cross-functional departments as required
  • Represent Turo's mission, vision, and values with integrity and professionalism
Turo

501-1,000 employees

Nationwide car rental marketplace
Company mission
Turo is a car rental marketplace where travelers can book any car they want, wherever they want it, from a nationwide community of local car owners. Turo's mission is to reinvent the car rental experience and put the world's one billion cars to better use.