Patient Access Associate On-Site

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The department of Patient Access has an exciting opportunity for a part-time Patient Access Associate to work onsite on the UHealth campus. The Patient Access Associate (On-Site) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. The Patient Access Associate (On-Site) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays.

CORE FUNCTIONS

• Greets visitors to the department and directs them to their requested destination.  
• Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
• Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
• Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office equipment etc.
• Maintains department directories and visitation logs. Maintains a tidy and clean reception area.
• Places orders for department supplies as requested by department leadership.
• Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Serves as the first point of contact for patients and customers entering facility/department.  
• Projects a welcoming professional demeanor and promptly greets and provides assistance by responding to routine questions and wayfinding information.  
• Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient/customer experience. 
• Obtains patient identification and compares against information in EMR, to properly identify patient before marking as present. 
• Assists patients in navigating self-serve kiosks. 
• Queues patients for check-in/out.  
• Identifies patients arriving late and communicates with clinical team. 
• Confirms patient identity and places wristband on patients. 
• Identifies patients at risk of falls and places appropriate wristband. 
• Provides updates to patients waiting in reception area. 
• Interfaces effectively with all members of the healthcare team and keeps patients informed of any delays. 

his list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High School diploma or equivalent
• Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:

• Ability to communicate effectively in both oral and written form
• Ability to handle difficult and stressful situations with professional composure                                   
• Ability to maintain effective interpersonal relationships
• Ability to recognize, analyze, and solve a variety of problems
• Ability to exercise sound judgment in making critical decisions
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines
• Ability to work evenings, nights, and weekends as necessary
• Tier 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings. 
• Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely. 
• Subject to potential contact/exposure to patients who can transmit contagious diseases. 
• Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.) 
• Onsite presence is required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions.   

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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