Full-Time

Quality Assurance Analyst

Operations Support

Posted on 1/17/2025

Blink Health

Blink Health

201-500 employees

Affordable prescription medications and telehealth services

Consumer Software
Healthcare

Junior, Mid

Pittsburgh, PA, USA

Hybrid role based in Robinson Township, Pittsburgh.

Category
QA & Testing
Quality Assurance
Required Skills
Data Analysis
Requirements
  • A minimum of 2 years of QA experience in a contact center or hub pharmacy environment
  • Attention to detail with a knack for precision
  • Analytical and process oriented
  • Comfortable in a fast-paced environment
  • Ability to work independently and as a member of a team
  • Confident, patient, respectful, and a clear communicator
  • Passion for problem solving and troubleshooting
Responsibilities
  • Perform daily Quality Assurance evaluations on all lines of business, meeting or exceeding the assigned productivity targets
  • Conduct patient interaction evaluations for Patient Services phone, chat and emails
  • Conduct pharmacy workflow audits, such as Prior Authorization process adherence and data entry for the Hub
  • Identify trends and opportunities to improve quality in patient interactions and workflow adherence. Communicate these opportunities to QA leadership or other pertinent stakeholders.
  • Collaborate with agents, leaders, and other QA analysts to identify best practices, knowledge gaps and opportunities to enhance protocols, scripting, training and Knowledge Base articles.
  • Remain current on our products, protocols, scripting, new clients, features and departmental processes
  • Participate in calibration sessions to ensure consistency in grading and auditing practices.
  • Serve as a subject matter expert for assigned business segment(s), and function as the expert scoring interactions that others will be calibrated against. Facilitate discussions to explain rationale for scoring, actively listen and make recommendations as necessary to the appropriate scorecards to drive improvement in calibration scores
  • Cross train to be able to evaluate quality on other business segments as needed
  • Complete other duties as assigned
Desired Qualifications
  • Experience with healthcare, insurance, or other highly regulated industry preferred

Blink Health provides an online platform for individuals to access affordable prescription medications. The service works by analyzing users' insurance, copay, and deductible information to offer significant savings on medications. Users can connect with licensed medical professionals for online doctor visits, and they have the option to have their medications delivered or picked up at over 35,000 pharmacies across the country. Unlike many competitors, Blink Health focuses on direct-to-consumer sales and partners with pharmacies and insurance companies to ensure competitive pricing. The goal of Blink Health is to make prescription medications more accessible and affordable for everyone.

Company Stage

Series B

Total Funding

$161.5M

Headquarters

New York City, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

3%

1 year growth

2%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Telehealth adoption is accelerating, boosting Blink Health's market potential.
  • Digital health market projected to grow at 28.5% CAGR from 2021 to 2028.
  • FDA approval of digital health tools opens new integration opportunities for Blink Health.

What critics are saying

  • GoodRx's IPO could increase competition in the prescription drug market.
  • Departure of key executive may disrupt Blink Health's operations and innovation.
  • Internal restructuring challenges could affect Blink Health's current operations.

What makes Blink Health unique

  • Blink Health offers affordable prescription medications through an online platform.
  • The company connects users with licensed medical professionals for online doctor visits.
  • Blink Health facilitates medication delivery or pickup at over 35,000 pharmacies nationwide.

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Benefits

Health Insurance

401(k) Retirement Plan

Paid Holidays

Overtime eligible

Casual dress code

Free Snacks