Manager – IT Engineering & Technical Services

Hourly Pay Range:

$58.50 - $90.68 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Manager, IT Engineering - Network Engineering
• Location: Warrenville, IL
• Full Time
• Hours: Monday-Friday, 8:00am - 5:00pm
• Required Travel: local travel to other corporate offices may be required.
• Hybrid Position

Job Summary:

We are currently seeking a Technical Manager of IT Engineering - Network Engineering for Endeavor Health’s Information Technology (IT) Department.

The Technical Manager of Network Engineering plays an integral role in designing, implementing, and maintaining Endeavor Health’s network infrastructure across all hospitals, corporate sites, and medical group locations. This position involves planning, leadership, technical expertise, and collaborating with various stakeholders to align technology solutions with business goals. This role leads a team of engineers, manages vendor relationships, ensures high availability and security, and supports business goals through highly scalable and reliable connectivity solutions.

This person is responsible for a division comprised of the following engineering groups and technical services:

oNetwork Engineering

oNetwork Security

What you will do:

• Manages and drives the end-to-end activities for the Network Engineering Domain while developing and leading teams for high performance outcomes by providing support and guidance for solution implementation including planning, technical setup, building, testing, training, deployment, optimizing, and support.  Provides capability oversight activities such as capital (CapEx) and operating (OpEx) budgets, policy and procedure development and maintenance, talent management and acquisition, vendor contracting and management, sustaining relationships with operational stakeholders, governance activities, and other duties as assigned
• Assists in the development of and executes the capability strategy for Network Engineering for the system, including objectives, plans, roadmaps, and policies, so as to develop and deliver innovative technical solutions and systems in support of enterprise goals
• Manages the continued modernization and lifecycle management of the Endeavor Health’s Cisco Wired and Wireless Network infrastructures, inclusive of overall design, project management and implementation across all facilities as initiatives are identified.
• Executes continual analysis of network system needs throughout the Enterprise  This is inclusive of requirements analysis, product evaluations and selection, vendor selection, design, implementation, product / platform lifecycle and on-going support.
• Planning, implementation, and establishment of operational and maintenance programs to deliver best-in-class next generation network infrastructure. This includes optimizing all aspects of the network eco-system, including performance, resiliency, availability, resource utilization, monitoring and innovation. This person will drive implementation of standards and lifecycle processes working in concert with their network engineers and colleagues within IT Engineering and Technical Services Division.
• The management of a large and diverse, multi-site network platform and related security appliances, inclusive of Firewalls, Load Balancers, and advanced threat protection product suites.
  • Manages LANs, WANs, wireless networks, VPNs and overall data center and health system connectivity
• Ensure all network services meet or exceed defined service level agreements (SLAs) and key performance indicators (KPIs).
• Manages and drives the successful day-to-day operations of the network engineering staff by working with his/her direct reports in the management of network security, wireless technologies, and network design; tracks and reports network  engineering metrics.
  • Reviews and identifies any necessary metrics to recommend improvements across the network including voice, data and video services.
• Team Management of Network Engineering Domain - Is accountable for the development of direct reports by helping them set and achieve goals for their career growth; fosters an inclusive environment that values differences and creates a sense of belonging and appreciation for team members.
  • Lead, mentor, and grow a high-performing team of network engineers.
  • Foster a culture of collaboration, accountability, and technical excellence.
• Overall accountability for solution delivery for all systems/platforms within Network Engineering
  • Works with their leadership on all project requests, inclusive of the scoping, funding, hardware/software selection and acquisition, financial management, prioritization, implementation, coordination and on-going support and maintenance
• Assists in the financial planning and management for network engineering , inclusive of CapEx (Capital) and OpEx (Operational) costs, for all hardware and software needs of the division, including three-year roadmap projections.
• Defines standard processes for the design, implementation, maintenance, and reporting of network engineering to drive continuous improvement and proactively manages critical incidents and problems.
• Manages the relationships with all involved vendors, authors Request for Proposals (RFPs) and Service Level Agreements (SLAs) to ensure complete vendor understanding of the required deliverables, timeline, cost, quality, and documentation of the deliverables for RFPs, SOWs, and SLAs.
• Managing and coordinating all project phases and associated delivery of one or more solutions. The phases include: prototyping (PoC), design, integration, testing and implementation initiatives. This position will focus on the delivery of new solutions as well as major enhancements to existing platforms/systems.
• Collaborating with application and operational counterparts to ensure advanced planning occurs to meet the needs of the Health System’s strategic objectives.
• Advising their leadership on the status of assigned areas and in setting the overall technical strategy.                                                                               
• Develop strategy and tactics to achieve network and responsible platforms with 99.999% reliability.
• Supporting systems, platforms and networks that require the highest availability (24x7).

Additional Responsibilities:

• Maintain knowledge and application of Endeavor policies and procedures that apply to job and area of responsibility.               
• Establish working relationships with clinical operational personnel, especially senior department management and clinicians.              
• Set and ensure goals and implementation dates are achieved.                                                                
• Identify potential problems or barriers for all assigned project teams and communicates to senior management in a timely manner.                                                                                                                    
• Monitor their team’s status and ensure that appropriate project monitoring tasks are implemented and utilized.
• Operate with limited oversight by their direct leadership.                                                                                        
• Track major issues by team and across project teams to ensure that they are resolved in a timely manner.
• Assist Application project managers/leaders in definition of project scope, identification of alternatives, assembly of estimates, hardware/software requirements, project plans, and allocation of resources. 
• Working within their team and with their direct leadership to handle personnel issues - including performance evaluations, hiring, disciplinary action and training needs. 

What you will need:

• Education: Bachelor’s degree or equivalent work experience.  Degree in Computer Science, Engineering or Information Systems a plus. 
• Certification: Network engineering certification such as CCNA or CCIE a plus.
• Experience: Seven or more years of experience in the technical platform management inclusive of designing, implementing and supporting platforms in medium to large environments. 
• Five or more years of management responsibility of overseeing technical teams responsible for platform and system design, implementation and support.
• Unique or Preferred Skills:
• Proven experience supporting large-scale network implementations and upgrades and delivering reliable and quality network services.
• Is an effective communicator with the ability to interact with a wide variety of stakeholders and with experience presenting the business side of technical topics to non-technical audiences.
• Strong leadership characteristics, demonstrates self-confidence and is always able to articulate issues. 
• Ability to work and communicate effectively with all levels of management throughout the organization.
• Ability to develop positive working relationships and a strong rapport with team members; demonstrated experience in leading technical teams.
• Ability to instruct team members on the technical structure of the areas supported and ensures ongoing development of the team.
• Managerial skills that empower and develop others; is sensitive to others and fosters teamwork. 
• Technical knowledge of networking protocols and hardware, firewalls, load balancers, network security, integration, operating systems and conversions.
• Familiarity with vendor product suites from Cisco, F5, Palo Alto, etc.
• Working knowledge of Cisco data center networking technologies such as ACI and UCS.
• Experience in network segmentation (macro and micro) as well as hyper-segmentation
• Network Engineering - In-depth understanding of routing protocols, LAN technologies (including VLANs, STP, VXLAN), WAN technologies (including virtual routing and forwarding contexts, VRFs), wireless technologies, Ethernet VPN (EVPN), site-to-site VPN, remote access connectivity, dark fiber and Ethernet delivery, firewall technologies (e.g., Cisco, PaloAlto, etc.); system design and architecture, Quality of Service (QoS), load balancers, forward/reverse proxies, Voice over IP (VoIP) supporting technology, and converged voice to administrative network services to deliver and administer best-in-class network services.
• Experience implementing, integrating, and managing network to connect public and private cloud platforms.
• Functional Knowledge of Enterprise Network including but not limited to SDWAN, Routing, Switching, DNS / DHCP management (e.g., Infoblox); WIFI;  Load Balancing (e.g., F5); security (e.g., VPNs, Cisco ISE, Web Application Firewalls, segmentation, etc.), web proxy, network management solutions (e.g., Cisco DNA, Panorama, etc.); compliance, vulnerability management, patch management, restoration, architecture, dark fiber and Ethernet delivery, monitoring and lifecycle management, etc.
• Knowledge of Security best practices, not only with the Networking Domain, but across Information Technology
• Ensure compliance with internal policies and external regulations (e.g., SOX, HIPAA, PCI-DSS).
• Experience should include responsibilities in areas such as high availability, disaster recovery, backup systems, security, data center operations, and hardware planning.
• Configuration Management Database (CMDB) and asset management knowledge with experience within ServiceNow a plus.
• Healthcare Information Systems knowledge is a plus.

Benefits (For full time or part time positions):

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.  

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. 

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.