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Associate Director
Technical Solutions
Posted on 11/24/2022
North Carolina, USA
Experience Level
  • You have an understanding of technologies that include system integration with EMRs. Portals and other Enterprise workflow applications, single sign on, EMPI and data integration
  • Exemplary communication and presentation skills with senior technical and business leaders up to the executive level
  • Ability to effectively manage complex situations where a holistic cross functional plan is developed to address current state and identify continuous improvement opportunities
  • Experience interfacing with cross functional leadership and aligning on process and strategy with a focus on customer satisfaction
  • Ability to act without knowing all the details and guide team members in navigating ambiguity while gathering information and defining processes
  • Guide individual and team goals by meeting weekly with direct reports and team
  • Provide input and metrics to create and support departmental goals
  • This position is remote based in North Carolina
  • This position requires 30% travel
  • Target range: $110,000 - $125,000. This salary range represents our national target range for this role. Some geographic areas may have higher target ranges
  • All team members in departments that must be available for in person meetings (currently Customer Success, Networks & Sales) must submit proof of Covid-19 vaccination and booster, or receive an approved accommodation. Accommodations will be reviewed and approved on an individual basis
  • Design and implement solutions that meet the strategic requirements of Unite Us customers and partners
  • Lead customer technical strategy for implementing acquisition products (Carrot & NowPow)
  • Confidently speak to the Unite Us value proposition and value strategy for our customers and define with the the customer how the execution of technical deliverables will drive value for their overall goals
  • Partner with peers in the Customer Success and Sales organization in solution design as well as planning for and resourcing to the sales pipeline
  • Have deep knowledge and expertise in Unite Us product capabilities and understand how to utilize and communicate these capabilities to solve business problems faced by clients
  • Define and coach team on tech ops inputs to drive user adoption
  • Lead a team of Sr Technical Solutions Managers and Technical Solutions Managers responsible for varied customer technical work, ensuring the successful completion of project goals and needs, and coordinate the efforts of the team to achieve overall customer satisfaction and adoption
  • Provide high touch support to select enterprise accounts and act as long term technical resource
  • Act as mentor and escalation point for customers and guide team members and other cross-functional leaders in solving for customer needs
  • Consult with cross-functional leadership to provide solutions on process and strategic approach for different customer tiers and technical needs
  • Provide RFP responses and feedback to support technical deliverables; align on scope and dependencies with other contributors to present an accurate and thorough response to technical questions
  • Manage and project team's capacity against the customer pipeline and help define resourcing and assignment strategy, and guide both individual and team goals
  • Inform product and features development by presenting trends identified across the team during technical implementations
Unite Us

501-1,000 employees

Health collaboration & coordination software
Company Overview
Unite Us' mission is to redefine the way health is delivered across communities. The company builds coordinated care networks to connect health and social service providers together by interconnecting providers around each patient, seamlessly integrating the social determinants of health into care delivery.
  • Competitive salary
  • Paid parental leave
  • 401k match
  • Flexible vacation time
  • Medical, dental & vision coverage
  • Commuter benefits
  • Open, collaborative work spaces
  • Wide variety of snacks
  • Growth, development, & continuing education opportunities
Company Core Values
  • Think big
  • Always collaborate
  • Own it
  • Be a good human