Conference & Events Executive

A little taste of your day-to-day

Every day is different at IHG, but you’ll mostly be:

• Liaising with clients to build accurate events bookings
• Delivering exceptional service standards in-person, on email or over the phone
• Establishing client requirements to effectively facilitate their needs
• Responding to meeting & events enquiries and upselling to maximise sales, occupancy and revenue
• Accurately logging all enquiries in the sales and catering system – compiling accurate banquet event orders and regular reports for the Operations Team
• Adhering to hotel deposit and billing procedures (follow up deposits, send pre-payment advice and ensure it’s received, post miscellaneous charges, reconcile billing post event, process commissions)
• Maintaining open communication and effective relationships with departments

What we need from you:

• Previous groups, meeting and events experience in a hotel or sales role
• Passion for providing excellent client experiences and client engagement
• Confidence in proactively preventing problems and ability to handle service recovery following any complaints
• Excellent interpersonal, written and verbal communication skills
• Knowledgeable of hotel systems including Salesforce and Opera is advantageous
• Organisational skills – manage multiple tasks and conflicting deadlines
• Collaboration – build and maintain internal and external relationships

What you can expect from us:

Let’s #GoFurtherTogether and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including:

• Proactive paid wellbeing days
• Paid birthday leave
• Enhanced parental leave
• Some of the best discounts across our IHG Hotels & Resorts for accommodation and food & beverage
• A massive discounts platform for all your favourite brands and retailers - to help your salary go further

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.