If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The Learning Experience Designer(LxD)-Continuous Improvement understands how people learn and designs interventions and enhancements to help them learn better. The successful candidate is passionate about delighting students while they achieve and demonstrate learning outcomes. The LxD, works closely with Research Scientists and other stakeholders, researching and applying science-informed learning strategies and practices into their designs. They also push the field’s boundaries, seeking new and innovative ways to help students learn. This position will work with a team versed in learning analytics, key performance indicators, rich media, front- and back-end development, and writing to guide their designs from inception through launch and evaluation. The LxD exhibits a high level of expertise and knowledge in designing, developing, and advancing quality learning experiences.

Essential Functions and Responsibilities:

• Designs and participates in projects that involve cross-functional, agile teams by developing engaging, and effective learning interventions that impact students

• With team members and Research Scientists, conducts user research including interviews, surveys, and usability testing

• Designs learning enhancements achieving robust adult student outcomes in skills-focused, competency-based, non-degree WGU Certificates for our Rising Talent customers and employer clients.

• Understands adult learners, under-served populations, skills development, job-focused training, and designs experiences accordingly

• Partners with a Multimedia Designer to build and/or tailor initial drafts of interventions and enhancements on our Open edX platform.

• Applies best-practice UX and UI design skills to create proof-of-concepts, mockups, and prototypes

• Efficiently produces multiple approaches for usability testing, AB testing and stakeholder presentations

• Contributes collectively with other developers to ensure technical feasibility of designs

• Ensures learning design and development are completed on time and within budget and meet standards of quality

• Collaborates with peers to apply and drive best-practice learning experience design

• Works mostly with situational and highly complex projects or assignments

• Develops and maintains collaborative relationships with internal and external stakeholders

• Stays current with trends, learning science and innovations, , instructional media, UI/UX and learner behavior.

• Develops working knowledge of the Rising Talent market and the non-degree skills-development landscape.

• Successfully collaborates with stakeholders to ensure designs are aligned with desired outcomes

• Reviews Key Performance Indicators (KPIs) and collects qualitative feedback to recommend iterative improvements to all products.

• Participates in research projects to advance learning science and quality improvement for student learning experience

• Ensures developed curriculum meets or exceeds KPIs

• Promotes the business through professional conferences, product demos, and other outreach activities

• Models’ leadership and professionalism

• Fulfils other duties as assigned

Knowledge, Skill and Abilities:

• Experience applying design strategies informed by analytics, learning and behavioral sciences, instructional design, and interaction/web/eLearning design principles

• Experience in developing and implementing learning experiences / eLearning from ideation through implementation and analysis

• Basic to intermediate project management skills and “hands on” tactical management of learning experience product development, agile experience preferred

• Excellent written, oral, presentation, and interpersonal skills

• Experience with qualitative and quantitative primary research methods

• Ability to analyze and interpret data to drive future design improvements, direction, and to quantify and validate design effectiveness

• Ability to work collaboratively and creatively in a fast-paced, agile environment

• Conceptual knowledge of web/software development

• Strong attention to detail and a feeling of pride and ownership over the quality of our learning experience

Competencies: 

Organizational Impact:

• Works to achieve operational targets within job areas impacting department, function, or office results.​

• Work is performed independently on moderately complex projects and assignments with some guidance required for direction and complex tasks.

• Sets objectives for oneself to meet the goals of projects or assignments.​

Problem Solving & Decision Making:

• Responsible for employing adjustments or recommended enhancements to systems and processes to solve problems or improve the job area’s effectiveness while leveraging a systems-thinking approach.​

• Problems faced may require an understanding of a broader set of issues and job areas.

Communication & Influence:

• Collaborates with contacts typically within the job area to obtain or provide information requiring some explanation or interpretation.

Leadership & Talent Management

• May provide guidance and assistance to entry-level professionals and or support employees.​

• Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU.

Minimum Qualifications:

Bachelor’s degree and 2 years of experience in product design content following a user-centered design process OR, Master’s degree and 1 year of experience in product design content following a user-centered design process

Strong portfolio of learning product/app design

Department Specific Minimum Qualifications:

• Bachelor’s degree and 2 years of experience in product design content following a user-centered design process OR, Master’s degree and 1 year of experience in product design content following a user-centered design process

• Commitment to data-informed decision-making

• Comfortable reviewing and interpreting learning analytics and research findings

• Strong portfolio of learning product/app design

Preferred Qualifications:

• Knowledge of non-degree offerings (academic certificates, micro-credentials, industry certifications)

• Master’s Degree in relevant field

Working Conditions:
5-10% Travel

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Pay Range: $73,000.00 - $109,400.00WGU will accept applications for this position until 12:00 AM ET, 11/11/2024

How to apply: apply online

Full-time Regular Positions (FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.