Full-Time

Customer Success and Strategy Specialist

Adobe Express & Adobe Firefly

Confirmed live in the last 24 hours

Adobe

Adobe

10,001+ employees

Software solutions for content creation and marketing

Consumer Software
Enterprise Software
Design

Compensation Overview

$125.5k - $220.8kAnnually

+ Annual Incentive Plan + Sales Commission Plans + Long-term Incentives (Equity Award)

Expert

Seattle, WA, USA + 11 more

More locations: San Francisco, CA, USA | Los Angeles, CA, USA | San Jose, CA, USA | McLean, VA, USA | Chicago, IL, USA | New York, NY, USA | Minneapolis, MN, USA | Denver, CO, USA | Portland, OR, USA | Atlanta, GA, USA | Lehi, UT, USA

Role requires in-office presence in one of the listed cities.

Category
Business Development
Customer Experience
Customer Success & Support
Customer Success Management
Sales & Account Management
Business & Strategy
Required Skills
Marketing
Requirements
  • 10+ years of experience in a customer-facing role, ideally within the design/creative industry.
  • Proven track record of successfully implementing visual communication solutions for Enterprise brands.
  • Deep understanding of the challenges and opportunities faced by enterprise visual communicators.
  • A blend of customer success, business development, product evangelism, marketing, and design consulting skills.
  • Exceptional presentation and storytelling skills, capable of translating technical jargon into clear, compelling narratives.
  • Proficiency in synthesizing complex business requirements into accessible and effective solutions using Adobe Express and Firefly.
  • Strong relationship-building abilities, adept at securing consensus and fostering trust with both customers and internal partners.
Responsibilities
  • Collaborate with Enterprise customers to understand their visual communication and content creation needs.
  • Find opportunities for Adobe Express and Firefly to streamline workflows, enhance creativity, and improve productivity.
  • Demonstrate the specific value proposition of each solution, showcasing how they integrate seamlessly with the Adobe ecosystem including Creative Cloud, Stock, Fonts, and Libraries.
  • Develop and deliver compelling product demos that resonate with customer needs, moving beyond features to showcase real-world impact.
  • Partner with Customer Success Managers and other specialists to develop targeted adoption strategies and drive active user engagement within customer organizations.
  • Collaborate with product and GTM teams, providing actionable insights from customer engagements to inform product roadmaps and go-to-market strategies.

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The products operate on a subscription model, allowing users to access the software through monthly or annual plans, with special pricing available for students and educators. Adobe stands out from competitors by offering a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The company's goal is to empower users to create, manage, and optimize their digital content effectively.

Company Stage

IPO

Total Funding

$668.9M

Headquarters

San Jose, California

Founded

1994

Simplify Jobs

Simplify's Take

What believers are saying

  • Generative AI tools enhance Adobe's content creation and editing efficiency.
  • Remote work boosts demand for Adobe's cloud-based document management solutions.
  • AR's popularity in marketing benefits Adobe's 3D and AR tools.

What critics are saying

  • Emerging AI-driven design tools offer similar functionalities at lower costs.
  • Open-source alternatives may attract users away from Adobe's subscription model.
  • Data privacy concerns could affect trust in Adobe's cloud services.

What makes Adobe unique

  • Adobe offers a comprehensive suite for content creation, marketing, and document management.
  • Adobe's subscription model includes special pricing for students, teachers, and businesses.
  • Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

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Benefits

Company Equity

401(k) Company Match