Full-Time
IT Operations Technician II
CenturyLink
10,001+ employees
Global telecommunications and IT services provider
Compensation Overview
$69.7k - $93k/yr
Union City, NJ, USA
In Person
On-site role at client site in Weehawken, NJ; 4:00 PM – 12:00 AM shift.
 IT & Security (2) |
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- Technical knowledge and understanding of basic network design and iOS commands
- Experienced with various monitoring tools and ability to perform basic troubleshooting
- Racking, stacking and cabling of equipment
- Excellent phone and written communication skills
- Self starter requiring to work with little or no direction
- Ability to handle multiple tasks and responsibilities
- Ability to follow through and bring closure to open incidents
- Ability to maintain professional demeanor under pressure like conditions
- Ability to travel between sites located in North Jersey
- Minimum of 2 to 4 years relevant experience in NOC/production support environment (preferably in banking/brokerage industry)
- Demonstrate a thorough understanding of monitoring tools
- Demonstrate understanding of customers’ applications and components associated with each application
- Single point of contact for all customer communications and escalations
- Thorough understanding of Monitoring Tools, IT standard operating procedures (SOP), work instructions (WI), and Server support documentation for Network Operations Center (NOC)
- Rack, stack, and cable equipment as needed
- Provide training and mentoring to other team members as they progress in mastering their professional skills and as they learn company and industry best practices
- A strong team player who is accountable towards business urgency, work in shifts to provide onsite 24x7 coverage to customer, be flexible to work beyond stipulated hours
- Analyze and report network and server alerts generated by the monitoring tools (such as SevOne, IP SLA) to the NOC Lead, Network Engineer, and Nextgen Domain Operations per escalation matrix
- Act as the first line of contact for all Trouble Ticket issues, maintain the shift log, and deliver the report to the customer's distribution list
- Create and follow up to change requests, incidents/Break-fixes, and perform other scheduled activities within the SLA requirements
- Interface with financial customer's personnel and vendor personnel including Network (Arista, Cisco), Carriers (Zayo, Crown Castle), market data providers (ICE, NASDAQ, BATS), Server (HP) and storage (NetApp) to perform needed support
- Provide input to shift reports and coordinate the handover of incomplete activities to the next-shift engineers
- Do periodic physical checks of the cages at NJ2x and NJ3 data centers to look for anomalies in server, network, and facility infrastructure
- Coordinate and store all IT equipment with Lumen shipping department
- Maintain vendor and visitor contact lists, and escort authorized visitors to the cage (with backup provided by other Lumen on-duty local or remote NOC personnel)
- Create tickets and coordinate server break fixes with the financial customer's server maintenance vendor
- Maintain inventory of spare parts for Network and Server equipment
- Occasional emergency restarts of equipment in the data center, as needed
- Certification(s) in areas of expertise MCP, CCNA or higher
CenturyLink, now known as Lumen Technologies, provides telecommunications and IT services for businesses and government. It offers voice communications and network services such as VoIP, SIP Trunking, hosted VoIP, SD-WAN, MPLS, and IPVPN, along with cloud and IT solutions like Big Data as a Service, IoT, and cloud management across hybrid, private, and public clouds. It differentiates itself by offering a broad, integrated portfolio that combines traditional communications with modern network and cloud services at scale, backed by global data centers and infrastructure. Its goal is to help customers communicate, connect, and digitally transform through secure, scalable, and manageable network and cloud solutions.
Company Size
10,001+
Company Stage
IPO
Headquarters
Monroe, Louisiana
Founded
1930
Simplify's Take
What believers are saying
- Sold ILEC business in 20 states to Brightspeed for $7.5B in October 2023, focusing on enterprises.
- Divested EMEA operations to Colt for $1.8B in November 2023, streamlining core clients.
- Higher-margin security, cloud, IP, UC services generated $4.5B revenue in 2023.
What critics are saying
- Tycko & Zavareei lawsuit over Quantum Fiber 'Price for Life' false ads erodes trust now.
- 940 Mbps fiber speeds lag Verizon Fios 2.3 Gbps and AT&T 5 Gbps, losing SMB share.
- Legacy copper reliance forces FCC-mandated fiber migrations without rival scale by 2028.
What makes CenturyLink unique
- Lumen Platform integrates global fiber, edge cloud, and security for 4th Industrial Revolution apps.
- Quantum Fiber delivers high-speed fiber services to residents and SMBs via CenturyLink brand.
- 450,000 route miles fiber network supports enterprise high-performance networking worldwide.
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Benefits
Health Insurance
Life Insurance
Remote Work Options
Flexible Work Hours
Performance Bonus
Company News
EVERGREEN, Colo.--(BUSINESS WIRE)--1stWest Mergers and Acquisitions announced today that it has named Bryan Taylor as a new Managing Director. Bryan will focus on Telecom, Cloud Technology, Cybersecurity, IT Services, and AI, sectors where Bryan has 25 years of experience as an accomplished deal execution leader in buy and sell transactions.Previously, Bryan worked as a financial analyst for Century Telephone Enterprises (a.k.a. CenturyLink and Lumen). After an initial six years mastering the telecom sector, Bryan joined CenturyLink’s M&A team to facilitate carve-out acquisitions of access lines. Over 22 years on CenturyLink’s M&A team, Bryan participated in acquisitions and divestitures with more than $80 billion in deal value, during which Bryan led the transformative acquisitions of Qwest and Embarq. Moving into data centers and managed services, Bryan led the acquisition of Savvis
EVERGREEN, Colo.--(BUSINESS WIRE)--1stWest Mergers and Acquisitions announced today that it has named Derek Koecher as a new Senior Advisor. Derek will bring his decades of M&A expertise to help guide 1stWest M&A’s clients through complex carve-outs, buy and sell transactions, growth strategies, and negotiation of transaction compensation for founders and executive teams.With a distinguished background in leadership roles at Fortune 100 companies such as Verizon (NYSE:VZ) and CenturyLink, Derek has facilitated over $100 billion in deal value across a wide spectrum of transactions. His journey began as a risk manager for a startup wireless communications company, before he advanced to pivotal roles in international telecom. Among his accomplishments, Derek played a key role in raising the largest VC-backed deal in Latin America as well as transformative acquisitions, including the sale of CenturyLink data centers, carveouts in towers, SaaS providers, and cyber security. Derek's recent focus on AI, Language Model (LM), mobility, fiber, and SaaS springs from his deep-rooted understanding of media, technology, and telecom.“Derek is among the most sought-after advisors for transactions in the hottest M&A sectors today, from telecom and SaaS to AI,” said Ted Rieple, 1stWest M&A’s Managing Partner. “Derek brings a sterling reputation to our firm, earned from his decades of service to many of the most well-known corporations in North American
In 2017, Level 3 was acquired by CenturyLink, and in 2020, CenturyLink changed its name to Lumen.
CenturyLink is regularly expanding its Fiber Gigabit Internet network that can deliver Internet speeds up to 940 Mbps.
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