Desktop Engineer

Our Systems Engineering team is seeking a talented desktop support engineer to work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems, and requests. You will be responsible for answering IT requests via phone, email, live chat, or Slack, and explaining solutions in technical and nontechnical terms. Given our plans for growth, there is a tremendous opportunity for contribution and expansion of your skills in this role.

In this role, you will be responsible for:  

• Desktops and laptops
• Ordering, installing, and supporting laptops and peripherals
• Wiping laptops and desktops
• Maintaining inventory
• Coordinating forensic imaging
• Identifying, logging, and resolving technical problems with software applications or network systems
• Crowdstrilke administration
• Printers and scanners
• End user support - installing, drivers, etc
• End-user network support
• WiFi support
• VPN profiles
• Firewall Management
• Desk and office moves (evenings or weekends)
• Google Workspace
• End user support of Gmail, Drive, Sheets, Docs, and Slides
• Managing groups
• Managing shared drives
• Ensuring 2-factor authentication enrollment
• MDM administration(Android & iOS)
• Collaboration and communications platforms
• Office 365
• Slack account administration
• Video conferencing setup and support (Zoom, A/V equipment, external meetings)
• Airwatch
• Mobile device management
• Laptop device management
• Phones - Zoom phone
• Door keycard administration
• Employee onboarding and offboarding
• Providing advice and guidance to colleagues regarding incidents
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Create, maintain, and distribute reports of progress to senior leadership

• Maintain client databases with up to date solutions and clear record of activities
• Explain and document technical issues in a clear way to clients

If you possess the following, we would love to explore what is available for you with our team:

• Earned or will earn a Bachelor’s Degree
• 5+ years of relevant experience supporting a small team
• Excellent customer service in face-to-face, telephone and electronic interaction with clients
• Good language and communication skills 
• Problem-solving mentality/attitude
• Relevant certifications such as Microsoft/Comptia and Cisco
• Good understanding of computer support and troubleshooting
• Knowledge of Windows 10/11, Mac OSx and Linux Operating System
• Ability to work in a team 
• Ability to prioritize projects 

At Vatic, we’re serious about our work—but we also believe in balance, growth, and having fun along the way. Here’s what you can expect:

• Flat structure with direct executive exposure – Work closely with leadership and make an impact from day one.
• Comprehensive health benefits – Full health insurance coverage for employees and dependents.
• Daily meals provided – Enjoy free breakfast, lunch, and dinner at the office.
• Gym membership – Stay healthy with a gym reimbursement, in addition to our onsite gym. 
• Unlimited office snacks – Fuel your day with your favorite snacks, always stocked.
• Fun team outings – Build camaraderie and unwind with regular events.
• Organized poker, ping pong, and game nights – We’re a competitive group that enjoys getting together to challenge one another.

The base salary range for this role is between $90,000 and $170,000. The base salary range does not include any other form of compensation, such as any bonus amounts, or any benefits.  Factors that may impact the agreed upon base salary within the range for a particular candidate include years of experience, level of education obtained, skill set, and other factors.