Full-Time

Scheduler 4

Posted on 8/23/2025

Beth Israel Lahey Health

Beth Israel Lahey Health

10,001+ employees

Integrated health system delivering care, education

No salary listed

Burlington, MA, USA

Hybrid

Partial remote work after successful onboarding.

Category
Medical, Clinical & Veterinary (1)
Required Skills
Customer Service
Requirements
  • Strong communication and leadership skills with exceptional patient relation and customer service skills.
  • Familiarity with computer systems and data entry.
  • Windows Knowledge
  • Knowledge of medical terminology.
  • Must have excellent written and verbal communication skills and customer service driven/focused.
  • In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards.
  • Minimum 3 years’ experience in medical environment.
  • Previous experience in a leadership position.
Responsibilities
  • Schedules patients for procedures; post-operative appointments and preparation instructions, follow up and wait list process.
  • Notify patients of scheduled procedures.
  • Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to surgery or procedure.
  • Maintains multiple applications for scheduling of procedures & collection of patient data.
  • Schedules procedure, medical staff & clinical resources.
  • Completes accurate & timely journal entries.
  • Collaborates with both internal & external partners to obtain resources.
  • Maintains physician &/or surgeon's schedule.
  • Registers patient & ensures demographic data is entered accurately.
  • Communicates schedules on a daily basis. Reviews with advisor/manager. Updates staff with revisions. Posts schedules.
  • Acts as liaison to with internal departments and external resources and agencies.
  • Actively provides ongoing training of schedulers in collaboration of manager/advisor.
  • Performs all other duties as needed or directed to meet the needs of the department.
Beth Israel Lahey Health

Beth Israel Lahey Health

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Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

2017

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Simplify's Take

What believers are saying

  • 74% of physicians reduce after-hours work, cutting burnout and turnover costs.
  • 82% experience reduced cognitive load, boosting clinical outcomes and satisfaction.
  • Heidi's scale supports 2 million weekly consults in 110 languages globally.

What critics are saying

  • Heidi rollout displaces internal transcription staff, forcing layoffs in 3-6 months.
  • Competitors like Mass General Brigham adopt Heidi, eroding BILH retention in 12 months.
  • OCR scrutiny on AI hallucinations triggers HIPAA fines and tool decommissioning in 12-24 months.

What makes Beth Israel Lahey Health unique

  • BILH rolls out Heidi's ambient AI scribing to 6,000 providers across 14 hospitals.
  • Heidi achieves 89% satisfaction in note quality and 88% accuracy on complex terms.
  • 90% of trial physicians report more eye contact and presence with patients.

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