Director Software Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The International Card Acquisitions team leverages advanced application capture technologies to streamline and secure the credit card application process for customers worldwide. By integrating sophisticated data analytics and automated verification systems, the enhance efficiency and accuracy, ensuring a seamless user experience while meeting compliance standards. Embrace the opportunity to collaborate with a forward-thinking team dedicated to pioneering solutions that redefine industry standards and elevate customer satisfaction. 

Director Software Engineering leads the team to implement organization technical vision and lay down strategies to scale software solutions and provides technical mentorship. Would be responsible for optimizing development processes to ensure high-quality, reliable, and efficient software systems.

Purpose of the Role: 

To lead the development of the next generation distributed platforms, aligning resources and delivery with business growth and diversification, while significantly improving product quality and cost-effectiveness. We expect the individual to be innovative and energetic with strong communications skills and follow the principles of a servant leader

Responsibilities: 

• Experience in leading and managing software engineering teams, providing technical leadership and mentorship.
• 25% of time spent on Hands-on technical projects; Apply analysis based on research and introspection to recommend solutions.
• Provides thought leadership to engineering teams, fostering a culture of excellence, continuous professional growth, and knowledge sharing within the Engineering community
• Directs and leads the design and implementation of scalable software solutions, ensuring robust architecture, code quality, and alignment with business objectives
• Provides technical mentorship to Software Engineers at various levels, fostering best practices in coding, design patterns, and software development methodologies
• Oversees the integration and maintenance of new and existing platform components, ensuring optimal performance, reliability, and scalability of software systems
• Conducts detailed design reviews and code inspections, offering constructive feedback to uphold high coding standards and architectural integrity
• Collaborates with cross-functional teams to define technical requirements, develop implementation strategies, and ensure seamless integration of complex software projects
• Monitors and optimizes software development processes, ensuring adherence to project schedules, sprint goals, and best practices in continuous integration and continuous deployment
• Ensures the health and quality of the code across the portfolio, including leading source control management, functional testing, and integrating with continuous integration/continuous deployment tools
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Role dimension:

• Manages highly complex tasks with significant interdependencies, guiding others in problem-solving.
• Impact is significant across the job function, driving efficiency and success.
• Leads decision-making in specialized areas, influencing strategic outcomes across disciplines.
• Supervises teams across multi-functional projects, providing guidance and expertise.
• Extensive expertise in a technical domain, and advanced expertise across multiple technical and business domains.

Minimum qualifications:

• 12+ years of active engineering and/or architecture experience in a complex environment and/or comparable experience such as: Successful design, creation and deployment of multiple enterprise-grade technology assets, including integration of cross-platform solutions that span several Agile Product teams. 
• Bachelor’s or master’s degree in computer science, Engineering, or a related technical field (or equivalent practical experience).
• Have worked on multiple migration projects involving modernization of cloud platforms and moving from monolith architecture to microservices and micro frontends.
• Having worked on customer centric platforms and involved in volumes of more than 1m per day hits maintaining a very high availability of 99.999%
• A Full-stack architect having in-depth experience in mobile first web applications powered by ReactJS, NodeJS and Java (mandatory).
• Kotlin Java and GraphQL knowledge would be an added advantage.
• Extensive experience in marketing technologies leveraging first and third-party data.
• Having ample experience in customer centric testing frameworks on heavy traffic like Statstig or Optimizely, ability to build and suggest analytic solutions.
• Strong understanding of DevOps principles, including monitoring, logging, and alerting with tools like Prometheus, Grafana and ELK Stack.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• Support for financial well-being and retirement 

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• Generous paid parental leave policies (depending on your location) 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.