Full-Time

Client Service Senior Manager

Confirmed live in the last 24 hours

JP Morgan Chase

JP Morgan Chase

10,001+ employees

Global financial services and investment banking

No salary listed

Senior

No H1B Sponsorship

Chicago, IL, USA

Category
Customer Success
Sales & Account Management
Required Skills
Business Strategy
Data Analysis
Requirements
  • Comprehensive knowledge of Treasury Services and/or Custom Card products
  • Data Analytics & Change Management experience – including presenting finding
  • Ability to influence others without direct supervision
  • Ability to provide quantifiable management reporting & present findings
  • Project Management & Execution
  • Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
  • Strategic thinking with the ability to adapt to change
  • Demonstrated team building skills and ability to work in a team environment
  • 6+ years of client facing work experience
  • Delivering Coaching and Feedback/People Management
Responsibilities
  • Anticipate and manage work volumes, adhering to established policies and deadlines
  • Collaborate with stakeholders to effectively resolve client issues / escalations
  • Analyze and interpret client data to identify trends and develop department strategy
  • Drive change initiatives, business strategy and technology enhancements programs
  • Manage in dynamic, high-pressure environments and contribute to business resiliency planning
  • Attract, develop and retain top talent. Coach and engage – to drive performance
  • Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
  • Build and maintain a culture of trust, transparency and integrity
  • Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
  • Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
  • Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption
Desired Qualifications
  • Previous Team Management Experience
  • Bachelor of Science or Business Administration Degree and/or 6+ years equivalent work experience
  • Google G suites / Microsoft Office adept

JPMorgan Chase & Co. provides a wide range of financial services to individuals, businesses, and governments across more than 100 markets worldwide. Its offerings include investment banking, asset management, financial transaction processing, and consumer banking services such as personal banking, mortgages, and credit cards. The company utilizes its extensive expertise and proprietary data to deliver high-quality financial products and services, generating revenue through interest income, service fees, and commissions. What sets JPMorgan Chase apart from its competitors is its commitment to integrity, service, and community development, including initiatives to support veterans and strengthen local economies. The company's goal is to provide valuable financial solutions while also contributing positively to society through its various community-focused programs and the insights generated by the JPMorgan Chase Institute.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1959

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased focus on digital banking enhances customer experience.
  • Blockchain technology expansion boosts cross-border payment solutions.
  • AI integration improves efficiency and decision-making processes.

What critics are saying

  • Unauthorized AI use by employees poses security risks.
  • Security concerns led to reduced information sharing with the OCC.
  • Regulatory resistance may delay mortgage rule simplification.

What makes JP Morgan Chase unique

  • JPMorgan Chase leverages proprietary data for high-quality financial services.
  • The firm is a leader in blockchain-based payment solutions.
  • JPMorgan Chase's commitment to community development sets it apart.

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Benefits

Health Insurance

Flexible Work Hours

Paid Sick Leave

Paid Holidays

Company News

Board Stewardship
Apr 19th, 2025
Duncan Herrington & Lyndon Park Join JPMorgan As Managing Directors

Duncan Herrington & Lyndon Park join JPMorgan as Managing Directors.

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Employees who use generative artificial intelligence tools in the workplace without company approval or oversight — a practice known as “bring your own AI’ or BYOAI — could introduce risks into the enterprise, according to MIT researchers. “Make no mistake, I’m not talking theory here,” said Nick van der Meulen, a research scientist at MIT’s [] The post How to Manage Risks When Employees Use AI Secretly for Work appeared first on PYMNTS.com.

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The Office of the Comptroller of the Currency (OCC) said Wednesday (April 16) that it will combine some of its supervision activities; blend its risk identification, analysis and policy efforts; and elevate its Information Technology and Security (ITS) function.These organizational changes will be effective June 2, the OCC said in a Wednesday press release.In one move, the OCC will combine two functions — Midsize and Community Bank Supervision and Large Bank Supervision — to create a line of business called Bank Supervision and Examination.“Blending the large, midsize and community bank supervision activities will allow for the seamless sharing of expertise and resources to address bank-specific issues or novel needs and provides opportunities for career development and progression for the agency’s entire examination workforce,” the release said.In another change, the OCC will blend two divisions — Bank Supervision Policy and Supervision Risk and Analysis — within a reinstated Chief National Bank Examiner office.“Organizing risk identification, analysis and policy efforts will ensure a seamless approach to knowledge sharing and supervision,” the release said.In a third move, the OCC said it is “elevating its Information Technology and Security (ITS) function to be led by a new Senior Deputy Comptroller for ITS, who will serve as a member of the Executive Committee.”This announcement came about a week after the OCC said it notified Congress of a “major security incident” in which there was unauthorized access to OCC emails and email attachments.“The OCC discovered that the unauthorized access to a number of its executives’ and employees’ emails included highly sensitive information relating to the financial condition of federally regulated financial institutions used in its examinations and supervisory oversight processes,” the agency said in an April 8 press release.It was reported Monday (April 14) that following that breach of the regulator’s email system, JPMorgan Chase and Bank of New York Mellon scaled back their electronic information sharing with the OCC due to concerns about potential security risks to their own computer networks.The announcement of the organizational changes also came on the same day that Acting Comptroller of the Currency Rodney E. Hood said that he is focused on reducing regulatory burden; promoting financial inclusion; embracing bank-FinTech partnerships; and expanding responsible bank activities involving digital assets.In remarks delivered Wednesday at the Exchequer Club Luncheon in Washington, D.C., Hood said: “Our regulatory framework should safeguard the public interest while enabling banks — especially community institutions — to thrive and innovate.”

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Yahoo Finance
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Big banks are urging the Trump administration to simplify regulations relating to mortgage loan origination, servicing, and securitization in the hope that these reforms may lower costs and boost lending activity in the struggling US housing market. "In terms of mortgages, reducing unnecessary regulations would decrease homeownership costs," JPMorgan Chase (JPM) CEO Jamie Dimon wrote in his annual shareholder letter. "Streamlining loan origination and servicing standards, reducing capital requirements and simplifying securitization rules would reduce the cost of mortgages without making them riskier. These simple reforms could lower the cost of mortgages by 70–80 basis points." This push for reform comes as JPMorgan's mortgage volume fell to $11.2 billion in the first quarter ending March 31, down from $14.2 billion in the fourth quarter of 2024. Meanwhile, home lending from the bank's retail channel fell to $9.4 billion from $12.1 billion in the fourth quarter of 2024. Other banks have also struck a similar tone during recent conference calls following quarterly earnings