Client Partner

Job Description

Publicis Sapient (PS), a global leader in Digital Business Transformation (DBT), is looking for a Client Partner with a demonstrated track record of results to join our team.

Aligned to Healthcare, you will harness the depth and breadth of PS’ portfolio, and the value-add of our extended capabilities through Publicis Groupe, to identify new opportunities, new buying centers, and innovative ways to help our clients evolve for a more digital-enabled future, positively impacting their business and their customers and ultimately improving healthcare.

Your Impact:

• Drive and lead stewardship in 1-3 healthcare clients, acting as their PS leader and ensuring profitable YoY Growth
• Partner with clients to figure out ways to impact their business and customers, resulting in measured sales and revenue growth (on both existing and new projects) and overall satisfaction
• Develop a relationship map, 3–5-year vision and strategy, and manage tactical executions to sell the full PS portfolio
• Foster deeper relationships with customer CXOs (beyond the CIO) through marketing campaigns, thought leadership activities, account references, and PR/media opportunities
• Shape proposals and negotiate agreements focused on achieving mutually beneficial outcomes for PS and its clients
• Own monthly, quarterly, and annual booking targets and ensure contractual arrangements meet defined commercials goals
• Manage and ensure delivery expectations and satisfaction by orchestrating relevant Delivery stakeholders
• Advocate for your clients internally and ensure all opportunities are accurately reflected and forecasted in the PS CRM pipeline to provide visibility and cross-sell opportunities with all practices, capabilities, and alliance partner teams
• Maintain a thorough understanding of the PS GTM offerings and solutions, brand and network building, cross-client line of businesses, and industry trends
• Cross-sell across our horizontals, services, solutions, and capabilities
• Demonstrate a high level of performance and results in goal achievement, account management, people and diversity development, business / financial / technical specialization, innovations, and contributions to the PS Growth Force Community.
• Manage PS Internal stakeholders and build a dedicated and virtual team of experts to match our offerings to Client priorities
• Contribute to Global Client Partner community and Growth Force community strategies, best practices, case studies, and education

Qualifications

Your Skills & Experiences

• Minimum of 12+ years in the Health industry (ideally Pharma) and Professional Services (Consulting) with demonstrated success and growth as an account manager or client partner
• Experience managing large accounts of $5-10M
• Strong understanding and passion of the healthcare sector (Pharma), awareness of industry trends, challenges, opportunities and disruptors
• A passion for people, leadership, equality, and society
• Ability to develop and nurture Trusted Partner-level relationships with both C-suite client contacts and internal stakeholders via a strong industry POV and understanding of client needs
• Strong global leadership capability to manage a team of up to 200 and lead change while inspiring and developing others
• Strong learning mindset and drive for continuous evolution and self-improvement, including cultivating learning agility, development of personal adaptability, and pursuit of excellence
• Flexible and mobile, able to work in a hybrid WFH, office, and travel environment as the role necessitates