Full-Time
Senior Customer Tech Support Specialist
Help Desk Manager
Confirmed live in the last 24 hours
Strategic Data Systems
51-200 employees
Provides IT services and solutions for defense and federal agencies
Senior
Dahlgren, VA, USA
This position is required to be onsite.
US Top Secret Clearance Required
You match the following Strategic Data Systems's candidate preferences
Employers are more likely to interview you if you match these preferences:
- DOD Top Secret Security Clearance
- Active CompTIA Security+CE or equivalent IAT Level II Certification
- 6 years of similar professional experience in DoD or Federal environments
- Provide on-site desktop support as needed, provides general help desk support for User Assistance.
- Provide phone support to user’s to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.
- Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.
- Utilize the ServiceNow (or current ticketing system) to assign and track trouble calls as appropriate.
- Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.
- Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.
- Designated as an IT Level 1 with a T5/T5R investigation with a CWF designation at the IAT III level or 411 Work Role Code with the proficiency level of Advanced.
Strategic Data Systems has a longstanding track record in delivering robust IT services and solutions tailored for the U.S. Department of Defense, federal agencies, and commercial enterprises. The company leverages the ITIL framework and advanced cybersecurity technologies to ensure efficient, secure, and cost-effective operations. This focus on high-stakes security and productivity improvements, coupled with its specialization in designing complex information systems, makes it a formidable player in the industry and an exciting place to cultivate a career in technology.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Keller, Texas
Founded
1997