Salary Range: 89250 to 120750 (Currency: USD) (Pay period: per-year-salary)

What You’ll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Performance Management
• Oversee a portfolio of 100-200 MW of distributed solar assets, driving efficiency and maximizing output (post-installation and PTO). 
• Experienced in using various solar monitoring platforms(DAS). 
• Configure and adjust monitoring parameters and alerts. 
• Analyze alerts within DAS platforms and provide asset owners with informed recommendations for necessary corrective actions.
• Identify performance trends and spot performance issues in commercial solar systems 15 kW up to 20 MW.
• Create and monitor Work Orders to address detected issues, collaborating closely with your manager, the FSN team, and partners to ensure timely resolution and closure.
• Facilitate effective communication with internal and external stakeholders; resolve escalated issues.
• Track client reporting obligations to ensure timely and accurate delivery.
• Support efforts to continuously identify, document, and adopt best practices and standardized operating procedures.
• Help identify features and improvements for Omnidian’s proprietary platform. Cross-train team members in DAS portals and energy simulation tools. 
• Actively manage a portfolio of renewable energy assets throughout the lifecycle
Client Relationship Management 
• Collaborate with the Client Success Manager to welcome new clients to Omnidian and support all onboarding tasks.
• Partner with our Client Success team to strategize for client growth opportunities and quarterly business reviews
• Provide professional expertise around preventive and corrective maintenance to maximize production. 
• Provide professional summary and deep explanation, as needed, of monthly asset performance Stakeholder Engagement and Reporting: Utilize your technical prowess to resolve system issues, working closely with equipment, inverter, and DAS technical support.
• Foster and strengthen relationships with stakeholders from site owners to facilities personnel, cementing Omnidian’s reputation for reliability and excellence.
• Create and manage work orders for planned and unplanned service activities.
• Provide service reports to demonstrate not only what we’ve achieved in the field but also what next steps are required
• Coordinate external field service resources to ensure peak performance and minimize downtime, leaving no room for inefficiencies.
• Manage RMA processes and replacement of faulty components, including delivery and returns of equipment.
• Dispatch subcontracted O&M services for both planned maintenance and reactive issues with the agility of a truly distinguished operations expert.
• Possibility of travel up to 2 times per year to visit high-priority clients and build long-lasting relationships

Experience You’ll Need

• 8+ years of professional experience in the solar energy industry, showcasing a history of leadership in account management, asset management, operations, and maintenance & field service coordination. 
• 5+ years of experience must be in Commercial asset management tracking priorities, deadlines, and response times based on production loss and asset size
• 3+ years of  Commercial experience in the field working on or with Commercial Assets
• Proven experience in client success, customer service, or account management, where you’ve demonstrated exceptional communication and relationship-building skills.
• Deep understanding of solar monitoring DAS platforms (examples: AlsoEnergy & SolarEdge), and the ability to interpret solar system design drawings.
• A deep understanding of solar technology, monitoring systems, maintenance practices, and the solar industry landscape.
• Experience in Battery Storage technologies, showcasing your versatility and adaptability in this rapidly evolving field.
• A NABCEP Certification is an extra feather in your cap that demonstrates your commitment to excellence in solar energy. (2-3 NABCEP Courses are required)
• OSHA 10 Certification is required
• Bachelor’s degree in a technical discipline or work experience equivalent

Work-Life and Culture

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• We’re a fast-growing Series-C company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.