Duties and Responsibilities

• Generate new leads and opportunities leveraging Serán’s and the incumbents network 
• Build solid, trusting, and measurable relationships with clients and companies while developing a complete understanding of client needs 
• Participate in client visits, regional and national trade shows, and conferences as required
• Manage both Serán’s existing pipeline and new business opportunities
• Manage communications between customer and internal teams and assist with management of team activities assigned to each of your customers
• Work with various internal stakeholders (e.g., Executive, Tech Ops, Project Mgmt, etc.) to build client relationships and improve customer results
• Contribute to the development of proposals and presentations for new business development materials
• Adeptly present Serán’s capabilities and value proposition to new clients
• Negotiate agreements as part of a team with BD, corporate, and legal leadership, including CDAs, MSAs, and commercial supply agreements
• Resolve client issues, complaints and anticipate key account improvements by way of project management guidance and outreach
• Identify market trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
• Participate in site management team and planning meetings, including setting objectives and strategies as well as take accountability for implementation and results
• Support the broader BD team in developing new service offerings and analyzing market trends
• Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals
• Additional related duties as assigned

Required Skills and Abilities

• Excellent verbal and written communication skills
• Excellent interpersonal, business, and customer service skills
• Excellent organizational skills and attention to detail
• Excellent negotiation skills, with ability follow-through on customer contracts/management
• Excellent time management skills with a proven ability to meet deadlines
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with CRM, Office and other related software

Education and Experience

• Minimum requirement of a Bachelor’s degree in a related scientific discipline, business, or marketing
• 5-10+ years pharmaceutical drug product development experience with preference is given to candidates that have at least 2 years working in a client-facing capacity
• Track record of technical leadership, including technical conference and client presentations
• Experience in a Sales/Business Development role is preferred, but not required
• Candidates with a technical background and a desire to move into commercial role are encouraged to apply

Travel Requirements

• Approximately 25% travel required, and at times > 50% may be required
• Travel will be domestic, with potential for international travel

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift to 15 pounds at a time.