Revops Technical Program Manager

About the job
As a Technical Program Manager, Revenue Operations at Go Nimbly, you’ll take charge of delivering high-quality revenue operations services for our customers; to start, we expect your role to be focused within our Implementation Services line of business. You’ll oversee project timelines, budgets, and deliverables while ensuring our work aligns with customer expectations and long-term goals. Collaborating with Engagement Managers and Delivery Directors, you’ll proactively manage risks, provide governance for team activities, and keep projects on track to achieve intended outcomes.

On a given day, Technical Program Manager, Revenue Operations will focus on project and delivery management, customer success, and roadmapping. You will manage end-to-end project delivery, maintain and deliver strategic roadmaps, and ensure alignment with customer expectations and satisfaction. You’ll also identify growth opportunities within accounts and provide actionable insights to stakeholders (internal and external), helping our customers achieve their revenue goals.

**While this role is remote, the ideal candidate in located in Dublin but we are open to England and Ireland.

A Technical Program Manager, Revenue Operations will spend time:

• Acting as a trusted advisor to customers, offering strategic guidance and insights to optimize revenue performance.

• Collaborating closely with customer stakeholders to understand business goals and define high-level strategies to optimize revenue operations processes, including sales, marketing, and customer success.

• Leading the implementation of revenue operations solutions, with a special focus on conversation intelligence and sales engagement platforms.

• Overseeing system configurations, integrations, and customizations to meet customer needs.

• Providing guidance and support to internal and external teams on best practices for revenue operations and technical implementations.

• Developing and managing project plans to ensure compliance with all agreed milestones, managing delivery dates, resourcing, and schedules.

• Managing customer expectations and nurturing the customer relationship by being the point person for all communication.

• Working with the customer to identify and resolve issues that could impact project scope or timeline.

• Ensuring the quality of all deliverables and providing direction on one or more projects while maintaining a high level of service.

• Deeply understanding your customer’s business challenges and providing insights to address these issues effectively.

What's in it for you?

• Flexible working environment: our entire team works remotely, and we have no plans to change this!

• Tiered incentive program (in addition to base salary) to reward high performers.

• Gain exposure to several high-growth companies looking to scale and invest in their revenue operations function.

• Be a part of a dynamic team and collaborate with top industry professionals. Many of our alumni have gone on to become leaders and executives at high-growth companies!

• Annual camp: we have a yearly offsite to bring the team together, celebrate our successes, and plan the year.

• Dedicated to employee development and career paths aimed at fostering your growth and career.

About You

• At least 5 years of experience in project management, ideally in consulting or SaaS environments.

• Strong knowledge of B2B sales process and GTM strategies, with familiarity in Salesforce or other CRM tools like Outreach and Clari.

• Experience supporting a combination of sales teams (SDRs and AEs) and client facing teams (AMs and CSMs).

• Proven ability to manage budgets, timelines, and risks while delivering exceptional results.

• Experience leading technical implementation projects, including system integrations and process automation.

• Excellent organizational, communication, and presentation skills.

About us

• We take results seriously and are focused on the customer experience.

• We are positive people who have a sense of urgency, creativity, and decisiveness coupled with the willingness to work hard and well under pressure.

• We care about our growth and push our teams to learn from others.

• We are ambassadors of Go Nimbly within the Revenue Operations space.

What’s next?

Apply! Rest assured, while AI might feel like it’s taking over the world, we have a human on the other end of the computer personally reviewing each application. Our Talent Acquisition team will reach out if we’d like to speak further about the role. And if not, we promise to let you know because let’s be honest, who enjoys being ghosted when applying for a job? Not only are we committed to getting back to you but we also provide clear feedback.

During the first call with our Talent team, we will lay out the steps in the interview process since it’s unique to each role but typically includes a couple of rounds. We value your time and ours, so we plan to make the best use of our interviews to learn if we are a good fit for you and vice versa.