Full-Time
Senior IT Support Engineer
Online community for diverse interests and discussions.
Compensation Overview
$115,600 - $173,400
Senior, Expert
Chicago, IL, USA
- 5-7 years of of progressive experience and responsibility
- Experience supporting enterprise SaaS applications (E.g. G Suite, Okta, Zendesk, Slack, Atlassian, etc.)
- Experience in support and troubleshooting Mac OS and Windows platforms as well as iOS & Android mobile devices
- Experience with conference room systems; installation and configuration
- Experience in a fast paced customer facing environment, preferably within a technical organization or high growth company
- Experience working with and supporting executive level individuals and white glove service
- Passion. You are up to date with the latest industry trends, experiment at home with new technologies
- Demonstrates sound decision-making skills, exercises independent thought and judgment
- Composure. You are skilled at multitasking and can remain calm under pressure
- Resourceful. Ability to discover solutions through research, testing, discovery, reddit, etc
- Experienced. Provide insights, best practices and bring with you actionable items on day one
- A fantastic communicator, with a personable demeanor and a positive attitude. You are organized, can read between the lines to understand business needs and prioritize your work accordingly
- Is a point of contact and troubleshooting for the Chicago office including conference room AV, Security / badge systems, technology on the desk, user endpoints and more
- Is a point of escalation for management and junior support staff globally
- Maintain a meticulous inventory of IT hardware
- Schedule device repairs and replacements when needed
- Support a wide range of inbound requests and facilitate technical conversations with end-users and cross-functional partners
- Support and resolve customer requests of our SaaS applications: G Suite, Okta, Atlassian Cloud, Slack, etc
- Provisioning/deprovisioning (User accounts, group membership, service access, etc.)
- Create and supplement technical documentation for end users and team members alike
- Support/cover for team members through vacations or other periods of absence
- Support onboarding / offboarding tasks
- Participates in on-call rotations that can includes weekend and holidays
- Experience with JIRA, GSuite, Zoom and Slack
- Previous experience in a rapidly growing startup environment
- Experience managing vendor relationships
Reddit, Inc. is a leading company that fosters a vibrant and diverse online community with over 100,000 communities. With its user-driven content submission, voting, and commenting system, Reddit offers a unique platform for individuals to connect, share, and explore their interests. Joining Reddit means becoming part of a dynamic team that empowers users to dive into anything they are passionate about.
Company Stage
IPO
Total Funding
$2.1B
Headquarters
San Francisco, California
Founded
2005
6 month growth
↑ 0%1 year growth
↑ 16%2 year growth
↑ 32%Benefits
Comprehensive health benefits
Flexible unlimited vacation days & monthly global wellness days
Family planning funds & 4+ months paid parental leave
Personal & professional development funds
Paid volunteer time off
Workspace & home office benefits