VP – User Experience

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

Job Title: VP, User Experience

FLSA Status: Exempt

Manager: VP, Portfolio Strategy and Insights

Company Overview

Insulet started in 2000 driven to achieve our mission of enabling our customers to enjoy simplicity, freedom, and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients who have insulin-requiring diabetes, by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are on an exciting trajectory of significant growth and global expansion enabling us to reach more patients around the globe.

We are looking for highly motivated, performance driven individuals who want to be part of building our Center of Excellence and be at the forefront of our rapidly growing global footprint. We are looking to hire amazing people who are guided by shared values and desire to exceed customer expectations. Our continued success depends on it.

Position Overview

This leadership role will oversee our User Experience Center of Excellence team. This role will provide leadership and expertise innovating and validating the next generation digital experiences for children and adults managing type 1 and type 2 diabetes. This role is critical to setting the company’s best in class user research strategy and other innovative methodologies for Insulet’s award-winning OmniPod products and digital experiences. Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

This role will work collaboratively with members of the leadership and executive team, designers, marketing, product management and engineering to innovate and translate deep user insights into compelling digital experiences. This requires a unique skillset for strong cross franchise impact and leading multiple disciplines within User experience. This role is also the subject matter expert (SME) for user experience; short-term and long-term growth strategy, lead and direct exploratory user experience research and development, regularly interface with management to ensure research operations reflect overall corporate vision/strategy. This position will ensure all user experience projects, initiatives, and processes are in conformance with the organization’s established policies and objectives.

Responsibilities

• Accountable for the user experience strategy for all Insulet’s mobile digital products and applications, in partnership with the franchises and in support of the delivery for our business strategy and goals.
• Navigate executive level feedback, and drive direction and decisions across franchises to develop a cohesive user experience for Insulet.
• Identify emerging trends, technologies, and methodologies to develop and implement a comprehensive UX strategy aligned to Insulet’s vision and franchise priorities, shaping the future of user experience that blends business needs and user insights.
• Champion the role of user experience across the company and establish UX as a critical innovation partner for product management and technology teams. Ensure user centered design principles are integrated into all stages of product development.
• Make key decisions for the UX team that drive the high-level direction, vision, and strategy required to solve business and user needs. Ability to strike the balance of innovation and hard decision making with peers on what is the best UX for the business given constraints and time to market considerations and strategy.
• Collaborate skillfully in a complex, matrixed, global organization, working with business unit leaders, and leaders across product, commercial, technology, and agile delivery.
• Lead a team of approximately 75 members in UX design, research, instructional design, Human Factors, and content strategy, to deliver unified user experience strategy and execution.
• Ensure that best-practices of user-centered design are constantly being enacted by helping them to continuously develop their skills through mentoring, and by planning training, knowledge sharing, workshops and virtual experiences that enable their growth.
• Foster a strong and vibrant UX community within the organization, promoting knowledge sharing, mentorship, and professional development.
• Establish metrics, guidelines, and templates to improve efficiency, consistency and repeatability of UX practices.
• Perform other duties as required.

Key Decision Rights

• Decisions related to user experience strategy, including defining user design outcomes across franchises and all solutions.
• Decisions related to progressing the user experience function and capabilities, as a key partner for product teams.
• Decisions related to budget, resourcing, training for the user experience organization.

Education and Experience

• Bachelor’s in cognitive science, Human Factors, experimental psychology, HCI, interaction design or other discipline; MBA preferred.
• 4+ years’ experience with the integrations of physical devices and Software in a consumer or medical space.
• 12+ years’ experience managing and leading user experience including design and research in a technology-centered company, preferably in the medical devices industry, matrix leadership experience preferred.
• 18+ years’ experience in total and/or equivalent combination of education and experience.
• Demonstrated experience building and leading large global user experience teams (70-100 employees) with multiple disciplines.
• Experience with Human Factors teams.
• Experience with medical device product management, with deep knowledge of regulatory and quality requirements globally, preferred.
• Healthcare or diabetes experience or knowledge a plus.

Required Leadership/Interpersonal Skills & Behaviors

• Strong leadership and extensive experience leading, coaching and developing User experience and design teams, removing obstacles that block progress. Experience building a high performing team capable of working as members of several product teams.
• Has a proven track record of global products that have been launched through their teams with a compelling narrative that demonstrate an ability to address business challenges.
• Drive and own design and development of cross-functional, multi-platform applications.
• Creates a high-performance, customer-centric culture throughout the organization, while continuously monitoring the needs of the customer.
• Collaborative leader who can articulate a vision, set direction, and engage and motivate others to achieve outstanding results.
• Highly skilled collaborator across complex matrix and create a culture of collaboration and partnership across the team.
• Enterprise mindset (understands impact of their decision on other functions and products).
• Leading without authority.
• Results focused, using data-driven, iterative approaches to providing customer value.
• Ability to influence, interact, and lead globally.
• Strong customer-focused and business mindset, with proven ability to translate those into customer experiences.
• Excellent written and oral communication skills.
• Previous experience performing user-research, interaction and visual design, and UI design, while directing and developing others.

Preferred Skills and Competencies:

• Ability to organize and judge priorities.
• Strong organizational and interpersonal skills and the ability to communicate effectively with others across the organization.
• Fluent in usability standards and design heuristics for physical products, mobile, web, and other platforms.
• Experience working in an agile environment.
• Embody the leadership, work ethic, and personality that thrives in a fast-paced culture with tight deadlines, shifting priorities, and working with super-smart colleagues from numerous departments and locations.

Additional Information

• The position can be remote, hybrid or in-person at our Acton, MA Headquarters. The preferred location is near San Diego, CA or Acton, MA.
• Travel is estimated at 25% but will flex depending on business needs.

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote 

Additional Information:

The US base salary range for this full-time position is $0.00 - $0.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.