Implementation Consultant

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is seeking for a technology-driven Implementation Consultant to play a pivotal role in deploying our innovative solutions while managing queues and optimizing customer journeys. This position is ideal for individuals who excel at utilizing ChurnZero to enhance customer interactions with minimal human interaction. 

As a high tech-touch Implementation Consultant, you will be responsible for overseeing the successful implementation of Lightspeed Restaurant (K-Series) POS system for our SMB clients. This role is at the intersection of technology and customer experience, involving collaboration with cross-functional teams to deliver seamless and tailored POS solutions. If you are passionate about leveraging technology for seamless implementations and thrive in a low-human interaction environment, we encourage you to apply!

What you’ll be responsible for

• Automation and Configuration:
• Implement and configure software solutions using automation tools to meet client specifications.
• Implement and manage queues within ChurnZero to streamline and automate processes.
• Leverage advanced queue management techniques to enhance efficiency and responsiveness.
• Develop and implement automated workflows within ChurnZero for seamless customer interactions.
• Collaborate with internal teams to automate routine tasks and improve operational efficiency.
• Planning and Coordination: 
• Develop and execute comprehensive implementation plans for POS system, leveraging automation and digital workflows. 
• Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects.

Client Communication and Relationship Management: Act as the primary point of contact for clients during the implementation phase.

• Ensure implementation remains on track, addressing any concerns and ensuring customer satisfaction.

Technical Expertise:

• Possess a deep understanding of POS technology and its applications.
• Collaborate with technical teams to address client-specific configurations and customizations.
• Troubleshoot technical issues and provide solutions in a timely manner.

Training and Documentation:

• Conduct training sessions for clients on the effective use of the implemented POS system.
• Develop and maintain comprehensive documentation for clients and internal teams.

Quality Assurance:

• Ensure the quality and accuracy of POS system implementations.
• Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.

Project Documentation:

• Create and maintain implementation documentation, including status reports.

What you’ll be bringing to the team:

• Proven experience as an Implementation Consultant, preferably in the POS technology industry.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Technical proficiency in POS systems and related technologies.
• Problem-solving mindset with a keen attention to detail.
• Excellent time management and organizational skills
• Ability to deliver results

Even better if you have, but not necessary:

• Self starter that seeks to identify and improve processes
• Knowledge and experience with Hospitality

Who you are

• You thrive in a fast-paced environment and execute tasks within short time lines.
• You are able to multitask effectively, and remain highly organized, while managing multiple communication channels and accounts at a given time.
• You are results-driven, metrics-oriented, and resourceful.
• You have strong interpersonal skills and a passion for people.
• You demonstrate a strong attention to detail
• You have excellent judgment, and the ability to resolve conflict efficiently.

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit- expense up to £400 per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health 
• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform 
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year 
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Regular breakfast or lunches, drinks & snacks in our London office