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Full-Time

Account Coordinator

Posted on 6/27/2024

SmithRx

SmithRx

201-500 employees

Pharmacy benefits platform reducing drug costs

Data & Analytics

Junior

Remote in USA

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • 2-3 years operational or customer service/support experience in the PBM or health care industries
  • Microsoft Office experience: strong with Excel, Word, PowerPoint
  • Ability to effectively manage several tasks and competing priorities
  • Ability to communicate and articulate complex data, member scenarios effectively
  • Strong attention to detail
  • Self-starter and self-motivator
  • Positive, growth mindset
  • Ability to work well with cross-functional teams and clients
  • Ability to handle and work with ambiguous instructions
  • Prior experience working directly with Director to C suite level executives
Responsibilities
  • Act as a designated support resource for assigned Account Managers
  • Act as a part of a designated account team for specific key clients
  • Responsible for working directly with clients on outstanding client and member items
  • Responsible for compiling and presenting outstanding client and member items during internal and external meetings
  • Complete reporting and data requirements based on client and team needs
  • Responsible for troubleshooting escalated items related to claims, eligibility, and general account maintenance
  • Responsible for completing data audit requests
  • Support ad-hoc projects assigned by leaders
  • Collaborate with cross-functional internal teams for client issue resolution
  • Engage to creatively and appropriately find solutions to client and team needs

SmithRx is revolutionizing pharmacy benefits with its Drug Acquisition Platform (DAP), leveraging innovative sourcing pathways and agile 21st-century technology to drive down drug costs for self-insured employers. The DAP operates independently from insurance companies and pharmacies, ensuring 100% alignment with customers and reducing the complexity and cost of pharmacy benefits for America's employers and patients.

Company Stage

Series C

Total Funding

$98.7M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

10%

1 year growth

50%

2 year growth

287%
INACTIVE