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+Oscar Account Manager
Service Operations
Posted on 8/16/2022
INACTIVE
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
JIRA
Salesforce
Tableau
Requirements
  • 3+ years of customer support/service experience
  • 1+ years of healthcare related experience
  • Experience handling complex B2B client escalations and working to resolve promptly
  • Experience using database tools such as Jira, periscope, tableau, or excel
Responsibilities
  • Gain an understanding and maintain a mastery of +Oscar plans, benefits, and networks with the ability to educate others on our products across +Oscar markets
  • Partner with the Strategic Initiatives team to execute against new client partnership deals
  • Meet with clients to ensure transparency regarding Service Operations health using KPIs to lead meaningful discussions
  • Collaborate with Oscar's Eligibility, Enrollment, Billing, Member Services, Broker Support, and Complaints, Grievance and Appeals teams to resolve complex issues
  • Manage outbound and email communications for important client points of contact
  • Manage escalations related to your assigned clients on trending issues to meet required service level agreements
  • Report out on key performance indicators for assigned clients
  • Audit and update workflows relating to scope of work with the ability to identify trending issues and lead improvements
Desired Qualifications
  • Healthcare experience or broker license
  • Previous B2B client relations experience
  • Experience using platforms such as Salesforce, Jira and G Suite
Oscar Health

1,001-5,000 employees

Health insurance company
Company Overview
Oscar Health’s mission is to make high-quality health insurance accessible and affordable for everyone. The company is a software driven health insurance company that offers medical plans, medicare advantages, and small group products.
Benefits
  • Health insurance - That’s a given. Employees and their families receive incredible health insurance.
  • Financial benefits - A penny saved....we’re talking about a 401K plan, health savings accounts, and more.
  • Well @ Oscar - We care about your wellness with fitness classes and access to mental health support.
  • Work-Life Balance - We offer multiple time-off options, wellness days, and 10+ weeks of parental leave.
  • Learning & Development - We offer everything from mentorship to management training.
Company Values
  • What we do is a big deal. We’re solving problems that change and save lives.
  • Powered by people. Members above all. Developing and growing others is what raises the bar.
  • No genius without grit. Be relentless. Be scrappy. Trying and failing beats not trying and changing nothing.
  • Seek the truth... but never assume you’ve found it. Be scientific.
  • Inspire & provoke. Develop and display leadership at all levels. Fight to be the best.
  • Be transparent. Give and ask for direct feedback. Be grateful for and excited by the help of others.
  • Make it right. Admit your mistakes. Then learn from them. Never build alone.