Business Application Support
Posted on 3/27/2023
San Bruno, CA, USA
Experience Level
  • Knowledge of and development of ERP (Netsuite), HRIS, Quality /regulatory (Compliance Quest-Salesforce)
  • Good understanding of web services, Rest APIs and microservice based architecture
  • Experience using Source Code and Version Control Systems like Git
  • Experience in cloud base deployment, backup and restore of applications
  • Great communications skills
  • Work with IT Business Relationship Partners to implement new applications and features
  • Review technical and business requirements to develop and support various Business Applications which support our operations, including but not limited to, HR, Finance, Quality, Regulatory and Legal applications
  • Consult with business system analysts on viable technical options and pros/cons to meet business requirements on larger projects
  • Regularly communicate status, expectations and results of ongoing projects with internal IT teams for transparency
  • Perform business system analyst role on smaller projects and tasks as needed
  • Design, implement, and assess business applications' technical needs
  • Anticipate, plan and proactively manage system and software design needs
  • Design, develop and implement data migration and data conversion scripts
  • Plan, Support and Manage the Development, QC and Production Environments
  • Proactively monitor, and maintain business applications in accordance with best practices and defined standards and protocols
  • Install and maintain software products, including patch application and upgrade to our environments
  • Conduct unit test reviews for assigned projects and present to review boards as necessary
  • Coordinate administrative and technical efforts to complete a given project
  • Interact with senior level management to provide project or task status updates
  • Promote and follow the established processes, policies, standards and procedures to assure compliance with corporate and regulatory policies and standards
  • Assist multiple team members and other project leads in day-to-day activities related to project work
  • Interface with third party software vendors to escalate and resolve software problems
  • Manage the installation and testing of new business applications
  • Assure that business applications and modules are kept current. Manage existing application upgrades and new application implementations, including leading cross departmental teams during the upgrade/implementation process
  • Work with the training manager to develop materials for end users
  • Maintain an application documentation library
  • Document the relevant architecture roadmap and set architecture guiding principles and objectives including business continuity, disaster recovery, data integrity, and security
  • Identify key integration points and flows between applications and document them
  • Assist IT Operations with end of day tasks & troubleshoot whenever issues arise
  • Monitor application performance via established practices and methods
  • Manage workflows and in-application configurations to meet stakeholder needs
  • Act as escalation point for Client Services team (help desk)
  • Manage Application license
Desired Qualifications
  • Finance & Workforce Management
  • Customer-facing tech stack
  • Training & Implementation
  • Systems Infrastructure & Integration
  • Hands-on architecture & development experience in market-leading SaaS applications to include Salesforce, Netsuite
  • Event-driven systems integrations
  • API Management (Boomi)
  • Any experience in integrating in-house developed SaaS applications with key business systems is advantageous
  • Applying design and testing methods - understanding design and production procedures and standards to create prototypes and finished products is crucial to Application Architects
  • Integrating applications with existing systems - ensuring a seamless integration of new and existing systems to eliminate potential problems and maintain data structure and integrity is a vital skill

201-500 employees

Blood test cancer detection biotech company
Company Overview
Freenome's mission is to empower everyone to prevent, detect, and treat disease by developing high-quality diagnostic tests. The developing next-generation blood tests powered by their multiomics platform to discover the body’s earliest warning signs of cancer, and develop accessible tests to detect cancer in its earliest, most treatable stages.
  • Competitive market-based salaries
  • Annual bonus opportunities
  • Relocation packages
  • Medical, dental, & vision coverage
  • 401k
  • Wellness programs
  • Equity
  • PTO
Company Core Values
  • Empathy
  • Integrity
  • Trust
  • Strive for greatness
  • Servant leadership