Who We Are
Our work matters – robotics is transforming the world of commerce. Every day our intelligent robots are responsible for getting food and merchandise to thousands of stores across North America. We’re an industry changer – we created the first and only fully autonomous, end-to-end supply chain solution. Today, we are driving towards even bigger ideas – and we have the people, technology and leadership to fully realize these aspirations. We have theexcitement and ambition of a startup with the benefits and resources of a proven organization.
What You’ll Do
The Director of Software Deployment and Support is an essential leadership role in our software development organization. Reporting to the VP of Core Systems Software Engineering, we are seeking leaders with deep experience and proven track records in customer success through flawless software/systems deployments, world class 24/7 software support, and scaling new site customer deployments.
Hire, train, and scale Tier 3 support teams to solve complex software and systems problems sooner.
Resolve Critical System Down incidents and notifications (CSDNs) with rapid containment, and full root cause and permanent corrective action, in close cross-company collaboration.
Be available to personally lead incident response, as well as train and coach incident managers and teams.
Lead efforts to significantly reduce software deployment time, perform multiple deployments in parallel for scale, cut the time required to shut down or restart full structure systems by 50% or more, automate monitoring and alerting of our hundreds of sites.
Monitor and control all software versions on all Bots and Core SW components, to ensure all sites are running the same up to date GA versions of all software.
A minimum of a Bachelor of Science in a related engineering discipline (ie. Computer Science, Mathematics, Electrical Engineering, Physics, etc.). MS degree is desirable.
Minimum of 15 years of professional experience working in high technology environments with a focus on software applications, rapid response, customer enabling engineering, deployment and support, automation.
At least 5+ years spent managing teams.
Must be able to work in a fast-paced environment and support unscheduled events.
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today’s complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
