Digital Experience Specialist

Description

Job Description Summary:

Be the go-to training contact for new users after tool demos, help them feel supported and confident from day one.

Essential Functions and Job Duties:

- Deliver in-depth onboarding sessions for internal teams, customers, and vendors, tailored to their specific needs.

- Develop and maintain self-service resources like onboarding guides, walkthrough videos, and FAQs that are clear, accessible, and consistently update.

- Host live or recorded webinars to support product rollouts, process updates, and enhancements.

- Partner with the Digital Experience team to build a searchable Help Center filled with screenshots, tooltips, and how-to content.

- Collect feedback from users and frontline teams to identify training gaps, user experience improvements, or feature requests.

- Translate user feedback into clear business requirements and collaborate with development teams to bring new ideas to life.

- Support the testing of new features and functionality to ensure a smooth experience for users at launch.

- Tailor training content to specific departments—like Service, Parts, Procurement, and Business Development—to ensure role relevance.

- Work with team managers to ensure each user group receives focused, role-specific training.

- Lead recurring sessions for new hires and provide ongoing training opportunities to support continuous learning and long-term user success.

Requirements

Role Competencies:

- Strong communication and presentation skills, especially in live and recorded formats

- Experience building onboarding guides, tutorials, or walkthroughs 

- Comfortable engaging with a range of audiences, from customers and vendors to internal teams 

- Familiarity with digital tools, CRM platforms (like Salesforce), or web-based applications 

- Ability to translate complex or technical content into clear, simple instructions 

- Nice to Have: 

- Have experience with screen recording or video creation tools 

- Have worked in a healthcare, tech, or customer-facing environment 

- Have experience writing user stories or business requirements and working with dev teams 

- Are energized by teaching others and improving the way teams learn

Cultural Fit:

Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.

Education or Relevant Experience:

• Education: High School Diploma

Supervisory Responsibilities:

N/A

Minimum Physical Expectations:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.

• Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting. 
• Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs.
• Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs.
• Physical activity that requires keyboarding, sitting, phone work and filing.

Travel Requirements:

N/A

Work Environment Expectations:

Temperature, noise level, whether the job is inside or outside, and other factors that will affect the person’s working conditions while performing the job.

• Physical activity that sometimes requires exposure to loud noises that do not require ear plugs.
• Physical activity that often requires exposure to machinery.
• Physical activity that sometimes requires exposure to hazardous materials (MSDS available).

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Why Block Imaging?

When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration.

Life at Block Imaging

Don't be fooled by our casual attire. Though casual in dress, we are an innovative group focused on making great business decisions. We've built our culture on transparency, authenticity, and teamwork. We strive to work hard and play hard; and we enjoy Summer BBQs, Holiday Parties, Annual Retreats, Book Clubs, Lunch & Learns, and the occasional Ping-Pong and Foosball Tournaments to let off some steam.

Benefits and Perks

We live out our mission, People Matter, through the care and benefits we provide our team.

• Health, Vision, Dental & More: Competitive insurance coverage including - medical, dental, and vision coverage.
• Paid Time Off: Full-time team members start at 19 days of PTO and receive two “people matter” days for volunteering in your community.
• Profit Sharing: Quarterly bonuses to team members based on meeting company profitability goals.
• Investment Plan/Budgeting: 401(k)investment planning with a variety of options for deferrals and a generous company match. And financial planning tools and training.
• Tuition Assistance: Split the cost of qualified tuition expenses up to 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
• Environment: Casual dress, BBQs, holiday parties, book clubs, lunch-and-learns, and many more community-driven opportunities to bond as a team and grow as an individual.

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The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.