Account Director

We’re VaynerMedia! We are a contemporary global creative and media agency built for the now. Born in social, our work is now full service, simply loving big ideas that connect and create real change for our clients business. We are independently owned, founded in 2009 with offices in London, Amsterdam, New York, Los Angeles, Singapore, Tokyo, Sydney, Bangkok, Kuala Lumpur and Mexico City. We are recognized for our work in Cannes Lions, the Clios, D&AD and The Webbies to name a few. 

Culture is our key and Empathy is how we build it. VaynerMedia EMEA is strong with a world-class combination of diverse backgrounds collaborating to put forward innovative, creative and strategic solutions to the one advantage that stands the test of time – PEOPLE. Day in and day out, we propel some of the biggest brands in the world to the intersection of attention and culture. In EMEA, we are proudly 250+, servicing multi-brands across the region.

The PITCH.

VaynerMedia EMEA is searching for a motivated, and highly organised person to join the Client Partnerships teamas an Account Director (French speaking) based out of our London office.

We’re looking for an experienced Account Director with through the line experience, an extensive understanding of social media and exceptional client service skills to lead some of our flagship accounts for the agency.

Please note this role will be offered as a fixed term contract (FTC) for 12 months.

Here’s where you come in…

• Deliver best-in-class client services, creative and social media expertise.
• This is an opportunity to flex both your strategic and creative skills, whilst also aiming to grow the agency’s remit across these accounts.
• Bring together regional market leads and our own internal teams to create a united EMEA team with a shared vision for the account.
• Inspire, motivate, and mentor your client service team.
• Partner with clients and stakeholders to truly understand their needs and the pressures on them - to develop a trusting relationship and ensure we deliver strong results.
• Guide and contribute to the development of strategic recommendations, creative ideas and deliverables.
• Working closely with other agency partners to make help drive growth and protect our workstreams.
• Be well versed in the various comms opportunities across the marketing mix, including Paid Media and Measurement opportunities in social and digital (media most relevant to Hydrow where we manage media as well) to provide client recommendations on the proper channels and KPIs, based on brand-specific goals.
• Identify and help sell-through incremental opportunities to clients that help them achieve the most efficient returns & results on their overall marketing spend.
• Collaborate with the team leaders in other departments (Strategy, Creative, Production, Project Management, Analytics/Insights, Media) to improve and execute on client deliverables, process, and output.
• Contribute to the continued growth and stability of VaynerMedia, by being empowered to make decisions that are best for the company both today and tomorrow.
• Evangelise the work we are doing both internally and externally.
• Taking the driver’s seat and pushing the work forward, with a relentless focus on the details.
• Having regular 1-2-1’s and spending as much face time (virtually or IRL) with the clients to help spot and drive incremental account opportunities.
• Partner with the Account, Strategy, Media and Creative leads to ensure client expectations, creative vision, and agency needs are met from briefing through final delivery on projects.
• Tracking financial progression working closely with the PM team, ensuring it is shared and assessed.
• Constantly identifying risks and solutions - being the problem solver in ensuring we remain agile and strategic throughout the project lifecycle.
• Be heavily client-facing to help drive a trusted advisor relationship.
• Provide motivation and mentorship to the AM team and be the first point of escalation for issue/conflict resolution on all projects.
• Support VP of Client Partnerships to continually match and optimise skill-level/experience and aspiration of the account managers to the needs.
• Keep VaynerMedia values at the core.
• New business and PR support for the wider agency e.g case studies, award entries and pitch development for the department.
• Grow relationships, have fun and participate in VaynerMedia social engagement.

We treasure Personality and Experience yet we do know that these qualifications lead to what WE KNOW as a success:

• Previous experience managing a portfolio of brands.
• Leadership, management and mentorship skills.
• Strong interpersonal, communication and presentation skills.
• Proven negotiation skills.
• TTL experience.
• Retail experience (beneficial to have).
• Experience working on an international account.
• An understanding of media.
• Hands-on experience and ownership of complex strategic and creative projects, requiring senior stakeholder management.
• Ability to recognise and solve potential problems, escalate issues or conflicts and continually evaluate project effectiveness.
• Manage overall quality of the agency output and management for the account.
• Strong communication skills and an impressive attention to detail.
• A cool, calm and collected approach to problem-solving.
• Ability to thrive and remain agile in a fast-paced, high-pressure environment.
• Strong self-awareness and people-management skills.
• Understanding of key channels including relevant social media platforms and an ability to drive the latest platform thinking into the work.
• Native/fluent French and English.

Here’s how We Support You

We regularly review our benefits and are committed to providing a comprehensive programme for our people.

• Unlimited Holiday + 1 Day Birthday Leave
• Perkbox (online discount platform with 250 perks available)
• Journey EAP - proactive and crisis support with life concierge services
• Enhanced Parental Leave
• Unlimited Coaching sessions, which can be private and team class sessions
• Cycle to work scheme
• Employee Assistance Program (Financial, Mental and Physical Wellbeing)
• Cash Plan with Medicash - Level 1 cover, option to add partner, 4 children can be added for free
• Virtual GP, Skinvision, 24/7 Health and Stress Helplines, Discounted Gym, Medicash Extras
• Life Assurance
• Income Protection
• Group Personal Pension

What you SHOULD KNOW about VaynerMedia

Think ’lab’ and not ’agency’. We get excited about solving business problems, not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. We’re willing to break rules, try new things, and test hypotheses if it means better understanding our craft.

We believe 100% that brands can be built on digital platforms and part of our model is built bottom up, flipping the traditional advertising model and process on its head. We don’t play to agency/industry norms and our culture and energy reflects that.

We work together, in person. We’ve found that working 4 days a week from the office fosters the best collaboration, mentoring, shared learning, and a strong team culture. We are creative and also understand that ‘office’ doesn’t always mean ‘office’ - whether that’s working on location at a shoot, from an art gallery to get inspired or side by side with the client.

Wherever the location, being together is when the magic happens. Flexibility is always a conversation we are open to having, as we appreciate the importance of balancing life inside and outside of work.

Our environment (and pace) feels much more like a start-up than most agencies. Hopefully that, and the opportunity to collaborate with our talented and enthusiastic crew and work with big brands excites you, as it does us!

We can’t wait to meet you.

VaynerMedia is an Equal Opportunity Employer. This means that VaynerMedia provides equal employment opportunities to all staff members and job applicants without regard to gender, pregnancy, marital or civil partnership status, gender reassignment, race, disability, sexual orientation, religious belief, part time or fixed term employment, age or any other legally protected class. 

Candidates must be authorised to work in the U.K.