Full-Time
Residential Service Consultant
Wabash Valley Power Alliance
Member-owned wholesale power generation cooperative
No salary listed
Greenfield, IN, USA
In Person
On-site at Greenfield and McCordsville offices; Saturday rotation and on-call required.
Bachelor's
 Customer Experience & Support (1) |
|---|
- High school diploma or equivalent required.
- Minimum of 3 years of proven customer service experience.
- Familiarity with Telecommunications and/or utility industry is preferred.
- Proficiency in using Microsoft Office Suite (Excel, Word, Outlook, and Teams) and NISC-iVUE is essential.
- Strong oral and written communication skills.
- Strong organizational and time management skills to handle multiple tasks and meet deadlines.
- On-call and Saturday rotation is required.
- Position will be on-site at the Greenfield and McCordsville offices.
- Provide in-person and phone-based customer service support addressing questions and concerns related to service options, billing, and account information.
- Help customers understand available service options and guide them through new requests, changes, and upgrades to ensure their needs are met.
- Create, process, and schedule service orders for changes, additions, or repairs, collaborating with other departments as needed to ensure timely completion.
- Complete essential administrative duties such as preparing correspondence, verifying customer information, and conducting credit checks.
- Represent NineStar’s commitment to quality and integrity by fostering positive relationships with every customer you assist.
Wabash Valley Power Alliance is a member-owned wholesale generation and transmission cooperative, headquartered in Indianapolis, that supplies power to 21 member distribution cooperatives across multiple states. It secures electricity through a diversified portfolio of traditional power plants, renewable energy, distributed generation, and a substation battery program. Beyond generation, it offers members energy management services, rebate and efficiency incentive programs, and rate structures aimed at economic development in sectors such as agribusiness, manufacturing, logistics, and biomedical. What sets Wabash Valley Power apart is its not-for-profit cooperative structure, which returns value to members rather than outside investors while emphasizing reliability and disciplined risk management. The goal is to provide member cooperatives with economical, reliable electricity and the tools to serve their communities.
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Simplify's Take
What believers are saying
- July 2026 heat waves validated batteries, delivering immediate peak savings and reliability gains.
- WVPA held wholesale rates steady in 2025 despite market volatility and secured 1,000 MW growth.
- Open houses for Boone County and New Carlisle show active demand for expansion and new load service.
What critics are saying
- FERC rate rulings exposed contracting weakness; 2022 D.C. Circuit upheld FERC's rejection.
- New Carlisle transmission line faces local scrutiny; permitting and routing can drag into 2029.
- Battery and transmission buildouts depend on equipment availability, siting, and execution across multiple counties.
What makes Wabash Valley Power Alliance unique
- Member-owned G&T serving 21 cooperatives across Indiana and Illinois, aligning incentives locally.
- Substation Battery Program pairs 58 MW by July 2026 with 100 MW by December 2027.
- St. Joseph Energy Center purchase strengthened control over generation and long-term reliability.
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Benefits
Remote Work Options
Hybrid Work Options
Phone/Internet Stipend
Conference Attendance Budget
Professional Development Budget
Company News
Not sweating the summer. The battery systems actually surpassed our expectations... The end result was even more financial savings for Wabash and our member co-ops. - Jeff Hume Vice President, Strategic Electrification & Member Relations While many Hoosiers chilled in their air-conditioned homes in July, Wabash Valley Power Alliance engineers beamed brightly as new substation batteries thawed the soaring summer power demand. Wabash scored a unique opportunity last month to test eight new battery systems that are part of its new Substation Battery Program. After more than a year of program planning, site selection, and installation work, Wabash staff members watched closely as the batteries discharged onto the grid, providing relief as demand, and real-time energy prices, soared upward. "We had incredible timing with the heat wave early in July, as we had just finished getting several of our battery systems online and active," said Jeff Hume, vice president of strategic electrification and member relations at Wabash. "The battery systems actually surpassed our expectations and what we were hoping to get out of them. The end result was even more financial savings for Wabash and our member co-ops." Wabash partnered with member co-ops Noble REMC, Jay County REMC, Heartland REMC, and Hendricks Power on the first two phases of the program. Wabash will install 58 megawatts of battery storage across 11 sites; the first 8 systems were completed in time for the peaks in early July. "While our biggest challenge was equipment availability, it also highlighted our cooperative strength," said Doug Dickmeyer, manager of engineering and operations at Noble REMC. "We worked together and shared inventory, enabling us to complete the project on time. Then, seeing the immediate reduction in demand during the top five peaks just a week after completion made all the hard work worthwhile." The batteries are located near substations and can charge overnight when electric demand is low, then discharge in the afternoon when demand is highest. The battery containers include safety measures to prevent the batteries from overheating, and Wabash taught first responders about the new systems. Additional Wabash member co-ops are excited by the results. All 21 member co-ops expressed interest in participating in the program, which now includes a third phase with 100 MW of additional battery storage. Those projects will be installed throughout Indiana and Illinois by the end of 2027. "This new technology offers an incredible chance to more effectively use electricity that is already generated to better serve families and businesses in our communities," Hume said. "It didn't take long for our member co-ops to see the obvious advantages in strengthened reliability brought by these batteries. We're all very excited what is yet to come." Posted In: News