Knowledge Management and AI Enablement Specialist

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

The Knowledge Management Specialist implements and coordinates a knowledge management system that increases knowledge sharing, protection, collaboration, and retrieval across the organization. Develops and maintains the technical documentation, training material, and knowledge articles that ground automated and conversational AI responses and support agents and operators, refining this content as systems and operating models evolve.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required - Bachelor's Information Management, Library/Information Science, Communications, Business, or related field; equivalent experience may be considered in leu of a degree.

Work Experience

Required - 2 years Knowledge management, technical documentation, content management, or related area, including hands-on use of knowledge or content management platforms and authoring tools.

Preferred:

• Experience in managing AI grounding content for a clinical environment, healthcare, contact center, or regulated environment.
• Experience with Microsoft SharePoint
• Experience with an ITSM platform such as ServiceNow, OpenText, etc.

Knowledge Skills and Abilities (KSAs)

• Strong technical writing and content structuring skills; ability to translate technical content into user-friendly formats.
• Ability to curate, standardize, and simplify complex information.
• Analytical skills to interpret knowledge usage data and identify gaps.
• Facilitation and training delivery skills for organization-wide adoption.
• Stakeholder engagement and cross-functional collaboration.
• Ability to maintain accuracy, consistency, and curerncy of knowledge content in a dynamic environment.
• Ability to identify gaps in knowledge and proactively recommend improvements.

Job Duties

• Establishes and maintains content governance frameworks, including ownership models, review cycles, taxonomy, and metadata standards that support knowledge organization and discoverability.
• Develops AI-ready content standards and authoring practices that improve knowledge usability, reusability, and retrieval across digital platforms.
• Defines and evolves the enterprise knowledge strategy and governance model to support operational excellence, digital adoption, workforce transformation, and AI enablement.
• Partners with business and technology leaders to align knowledge management practices with enterprise AI priorities and future innovation initiatives.
• Develops, refines, and maintains technical documentation, training material, and knowledge articles supporting the organization's knowledge-sharing strategy.
• Implements and administers the knowledge management system and serves as subject-matter expert on its tools and software.
• Curates and governs the content base that grounds automated and conversational AI responses, ensuring accuracy, currency, and consistency.
• Collaborates with end users and cross-functional teams to assess requirements and identify gaps in knowledge sharing and access.
• Collects and analyzes metrics on knowledge access, usage, and sharing, and recommends and implements improvements.
• Delivers training and information sessions on knowledge management to new and current employees.
• Publishes articles or whitepapers on knowledge management best practices and promotes initiatives that increase knowledge sharing and access.
• Performs other duties as assigned.
• Complies with all policies and standards.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work- Exerting up to 10 pounds of force occasionally (occasionally means activity or conditions exist up to 1/3 of the work day), and/or, a negligible amount of force frequently (frequently means activity or condition exists from 1/3 to 2/3 of the work day) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
The incumbent has no occupational risk for exposure to communicable diseases .

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.