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Sr. Implementation Manager
Posted on 5/23/2022
INACTIVE
Locations
Atlanta, GA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Java
Management
Requirements
  • Lead Token IDs Digital Product commercial rollouts
  • Lead partner performance analysis towards business, product optimization or opportunities
  • Lead the customer kick-off call , coordinate weekly calls with the Customer and Token ID team
  • Lead Customer onboarding with payment networks and enable customers for payment tokenization
  • Coordinate Certification Tests, debug errors, review logs, request support to Token ID Dev Team
  • Extract Debug/troubleshoot information from TGS Service
  • Customer support during production ramp-up: coordinate calls with Customer support, design of launch plan, promotion to production (including sending promotion emails to client & stakeholders)
  • Solution Manager supports Customer Support team in case of any incident during on call duty
  • Solution Manager takes priorities and direction from Program Manager
  • Handover to production support team
  • Contribute to new process design, improvements, and operational excellence standards
  • Attend technical calls with the Customer Development teams during Testing and Certification
  • Project Management skills (follow-up, reporting status, identifying risks)
  • Willingness to take ownership of the project and follow-up with several internal and external areas to get things done
  • Customer oriented attitude
  • 8 or more years of relevant work experience with a Bachelor's Degree or at least 5 + years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Bachelor's degree or equivalent education
Desired Qualifications
  • Self-Starter
  • Energetic personality
  • Positive attitude
  • Team player
  • Excellent verbal and written skills in English
  • At least 5 years' experience in a similar job
  • A hands-on attitude is crucial
  • Preferred: Knowledge of SaaS product lifecycle
  • Preferred: Knowledge of Payment systems
  • Preferred: Knowledge of cryptography and HSMs
  • Preferred: knowledge / experience of Java and related technologies
Visa

10,001+ employees

Leading credit card company
Company mission
Visa's mission is to remove barriers and connect more people to the global economy. The company provides end-to-end financial infrastructure.
Benefits
  • Health Insurance.
  • Life Insurance.
  • Dental Insurance.
  • Disability Insurance.
  • Accidental Death & Dismemberment Insurance.
Company Values
  • Integrity: Doing well by doing right.
  • People: Behind payments are people.
  • Innovation: Pioneering with a purpose.
  • Clients: Keeping clients in focus.
  • Collaboration: Pulling ahead by pulling together.