About the job:

Under the general direction of the Data Center Lead, the Data Center Technician will physically support and provide smart-hands data center services for customers as well as facilitate customer access.

What you’ll do:

• Support day-to-day operations of the data center.
• Consult, move, and install shelves, power strips, rails, cable management, servers, switches, and other equipment per customer requirements.
• Provide quality checks and regular updates to the customer on an as-needed basis.
• Assist with troubleshooting faulty equipment and work with the customer on coordinating a fix and/or a replacement.
• Follow through with standard RMA processes, including timely returns, recording tracking details, and updating the customer.
• Consult with senior peers on complex projects.
• Able to conduct inventory control. Compare received products to packing slip and report discrepancies.
• Digitally scan all incoming paperwork and transmit results to the customer and proactively provide recommendation on gaps.
• Create solutions, consult and install, terminate, test and label all cross connects (copper and fiber) in the Data Center per requirements.
• Receive and unpack products, identify parts, and dispose of all non-essential items and report results and recommendations.
• Review, report and maintain accurate records and document all problems and submit to client.
• Accept, fulfill and report current status via the ticketing system, shift reports, and email processes.
• Ensure all equipment arrives as ordered. Record missing or damage equipment and report to the lead as well as the customer.
• Power test and report on all incoming products before being moved to the data center floor per practices.
• Record all received product information into a customer defined database (including asset tag information, product manufacturer, model, and serial number).
• Identify customer defined spare parts and keep them in an inventory controlled area.
• Dress and label all cables for easy identification and traceability and recommend changes.
• Input all device locations and cable connections into a customer defined database.
• Prepare daily reports on ongoing tickets in queue, and ensure SLA’s are met.
• Perform crisis management in the event of critical situations or major service outages.
• Escort vendors and repair technicians and ensure quality work is performed as requested by customer.
• May perform other duties as assigned by supervisor.

Qualifications & Interest:

• A minimum of two experience computer and technical education OR previous experience in a technical or data center support role.
• The following certifications are highly desirable: CCNA, A+, DC basics (cabling, power, racking, etc)
• Ability to work independently once provided direction
• Good understanding of the OSI model
• Good command of written and spoken English.
• Excellent customer service skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Must have a strong attention to detail.