Full-Time
Director Quality
Providence
10,001+ employees
Not-for-profit health system with hospitals
Compensation Overview
$83.21 - $131.38/hr
Napa, CA, USA
In Person
Master's
 Medical, Clinical & Veterinary (1) |
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- A Master's Degree in a clinical field (e.g., Nursing or equivalent)
- 5 years in Performance Improvement and leadership of quality programs
- Strong knowledge of data management and analytics
- Proficiency in Microsoft Office
- Training in change management, team dynamics, and facilitation
- Excellent verbal, written, and presentation communication skills
- Plan and manage implementation of quality initiatives that reduce risk, improve patient safety, and enhance overall quality outcomes
- Establish a quality plan and review procedure annually, promoting transparency from bedside to board
- Initiate a patient safety program consistent with Providence's high-reliability organization approach
- Assure compliance with regulatory standards and integrate these into performance improvement plans
- Use data-driven insights to identify key interventions and make informed decisions
- Develop a knowledge-rich environment that supports continuous improvement and transparency
- Demonstrate sustainable progress on improvement priorities and report this to executive leadership and governing bodies
- Collaborate with data analytics teams to ensure service line leaders have access to actionable data
- Oversee submission and validation of nursing and clinical outcomes data to national programs
- Evaluate the impact of patient experience and develop improvement plans to enhance national rankings
- Coordinate efforts with data teams to ensure comprehensive and accurate external data reporting
- Provide strategic oversight for organizational performance and ensure performance improvement strategies are implemented
- National certification in performance improvement (e.g., Lean Six Sigma, Certified Professional in Healthcare Quality)
- Preference for experience in multi-hospital collaborations
Providence Health & Services runs a large network of not-for-profit hospitals and clinics across seven western states, delivering a full range of health and social services. It provides inpatient and outpatient care, home and hospice services, substance abuse programs, and mental health treatment through its integrated network, reinvesting revenue back into care. Its not-for-profit, faith-based model means earnings are directed toward community care rather than shareholders, and the system focuses on scale and efficiency to serve more people. Its goal is to improve financial stability while expanding access and quality of care for a broad range of communities through higher patient volumes and cost-saving measures.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Renton, Washington
Founded
1859
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Simplify's Take
What believers are saying
- First-half 2026 operating income improved $400 million year over year.
- S&P upgraded Providence's credit outlook in May 2026.
- Providence is adding cancer philanthropy and research momentum in August 2026.
What critics are saying
- Providence Health Plan is winding down; 440,000 members face 2027 transitions.
- Providence posted a $486 million operating loss in 2025 and $354 million restructuring costs.
- The Washington Supreme Court review of Bennett litigation opens another balance-sheet overhang.
What makes Providence unique
- Providence spans 51 hospitals and 1,000 clinics across seven western states.
- Its Catholic mission attracts philanthropy, including Holy Cross's $16 million estate gift.
- Providence Cancer Institute won SU2C and NIH grants for pancreatic and colorectal research.
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Providence taps SSM Health veteran to steady finances after years of red ink. Providence has named Kevin Smith, CFO of SSM Health, as its new chief financial officer effective Oct. 26. He replaces Greg Hoffman amid a $400 million operating income improvement in early 2026 after four years of losses. The hire aims to lock in gains while tackling a still-thin balance sheet. This executive shift highlights ongoing pressures across nonprofit health systems. Friday, August 21, 2026 Kevin Smith steps into one of the most watched finance jobs in nonprofit health care this fall. The move comes as Providence, the sprawling Western system, shows tentative signs of recovery after posting operating losses for four straight years. Smith, currently chief financial officer at SSM Health in St. Louis, will take the top finance role at Providence on Oct. 26. He succeeds Greg Hoffman, who retired this summer after nearly a decade with the organization and five years as CFO. The announcement landed just days ago, underscoring how quickly boards move when momentum finally appears. Providence operates 51 hospitals across the western United States. Staffing shortages and soaring supply costs after the pandemic hammered its margins. Losses mounted. Balance sheet pressure grew. Yet the first half of fiscal 2026 brought a $400 million year-over-year lift in operating income, according to the system's recent disclosures. Turnaround Gains Meet Lingering Pressure That improvement caught attention. S&P Global Ratings upgraded Providence's credit outlook in May. The agency still flagged the system's thin balance sheet. Progress exists. Vulnerabilities remain. Smith inherits both. His charge is clear. Oversee operational strategy and financial performance. Translate recent gains into sustainable strength. Hoffman had guided the system through the worst of the post-pandemic storm. Now the board wants fresh eyes on execution. Providence CEO Erik Wexler praised the hire. "His experience, judgment and commitment to Mission-driven stewardship will be invaluable as we continue strengthening Providence for the future," Wexler said in a statement. Short. Direct. Focused on culture as much as numbers. And in Catholic health systems, mission language carries weight. Smith brings a resume built across multiple organizations. He joined SSM Health as CFO in 2023. Before that he held finance posts at Universal Health Services, Lehigh Valley Health Network, Luminis Health and the University of Pennsylvania Health System. The pattern? Steady moves up the ladder at systems of varying size and complexity. Observers see a leader comfortable with both turnaround work and steady-state operations. But the context at Providence runs deeper than one executive change. The system has sold assets, restructured operations and fought to stabilize after years of negative margins. A 2025 operating loss of $486 million on $29.5 billion in revenue marked improvement from the prior year, Becker's Hospital Review reported. Still far from ideal. Labor, supply and regulatory costs continue to bite. Its health plan arm faced even steeper trouble. Providence Health Plan posted a $102 million net loss in 2025. Rising utilization, pharmacy costs and a temporary star-rating drop contributed. The plan later decided to wind down operations, citing an "untenable situation," according to Becker's Payer Review. Regional nonprofits, squeezed between national competitors and cost trends, increasingly struggle to stay viable. That pressure ripples back to the provider side. Smith arrives at a moment when many systems eye similar stabilization plays. Divestitures. Cost discipline. Revenue cycle fixes. Credit upgrades help access capital, yet thin margins leave little room for error. One bad quarter can erase goodwill with ratings agencies. Industry watchers point to broader forces. Hospitals saw payroll and supply costs jump more than 40% between 2020 and 2024 in some markets. Reimbursement often fails to keep pace. Add workforce shortages, demand shifts and policy uncertainty. The result? Persistent financial strain across nonprofit health care. Yet some systems find traction. Providence's $400 million swing in the first half of 2026 offers one data point. Whether Smith can build on it depends on execution across dozens of facilities. Operational strategy now sits squarely in the CFO's lane. No longer just reporting numbers. Shaping them. The timing feels deliberate. Hoffman's retirement was announced months earlier. Providence conducted both internal and external searches. Landing a sitting CFO from another respected Catholic system signals confidence. SSM Health itself has managed its own margin pressures in recent years. Smith knows the playbook. His predecessors left markers. Hoffman helped move operations into the black in at least one quarter before retirement. The system also divested non-core assets, including skilled nursing facilities and certain technology holdings. Those moves freed capital and simplified focus. Smith will likely continue that discipline. But questions linger. Can Providence sustain the recent operating income gains? Will labor costs moderate? How does the system address its balance sheet concerns while investing in technology and facilities? Credit outlook upgrades buy time. They do not guarantee long-term health. Smith's track record suggests he favors measured improvement over flashy fixes. Colleagues describe him as analytical. Collaborative. Focused on long-term success rather than quarterly optics. Those traits matter in an industry where boards now demand proof that financial recovery can last. Health care finance has grown more complex. Revenue from value-based contracts. Rising pharmaceutical expenses. Cybersecurity threats. Regulatory scrutiny over charity care and executive pay. A CFO today must speak strategy as fluently as debits and credits. Providence appears to have chosen someone ready for that brief. The announcement drew quick coverage. Healthcare Dive first reported the hire, noting the system's progress amid ongoing challenges. Fierce Healthcare included it in its regular executive moves roundup, highlighting the Oct. 26 start date. Becker's Hospital Review placed the move among other recent CFO shifts across health systems. None of those pieces sugarcoat the environment. Large nonprofit systems face genuine threats to stability. Providence has avoided some of the worst outcomes seen elsewhere. No bankruptcy filings. No forced mergers yet. But the margin for error stays slim. So Smith walks into a system showing green shoots. Four years of losses. A major improvement in early 2026. An upgraded outlook tempered by balance sheet notes. A respected peer organization as his current post. The ingredients for cautious optimism exist. Delivery remains the test. Industry insiders will watch closely. Quarterly results. Debt metrics. Investment in clinical programs. Any further divestitures. How Smith balances mission commitments with financial rigor will define his tenure. In health care, those two goals sometimes pull in opposite directions. Successful CFOs find ways to align them. For now the story stays one of transition. A veteran finance leader takes the helm at a critical juncture. Recent numbers point up. Legacy pressures have not vanished. The coming quarters will reveal whether Providence's turnaround has real staying power. Or whether the thin balance sheet continues to limit options. Smith doesn't have the luxury of a long honeymoon. Boards expect results. Caregivers want stability. Communities served by those 51 hospitals depend on it. The hire signals belief that experienced operators can still steer these organizations through choppy waters. Time will test that conviction. Subscribe for Updates The CFOTrends Email Newsletter is essential for Chief Financial Officers navigating today's fast-evolving business landscape. Perfect for finance leaders focused on driving growth, managing risk, and optimizing performance.
Providence Holy Cross Medical Center names inaugural endowed physician chairs following historic $16 million gift. Last Updated: 8/19/2026 Providence Holy Cross Medical Center has named David Hanpeter, M.D., and Marwa Kilani, M.D., as the inaugural holders of two endowed physician chairs, marking the first appointments of their kind in the hospital's history. David Hanpeter, M.D., was formally invested as the inaugural holder of the Julian and Gladys Saunders Endowed Chair in Trauma Care, and Marwa Kilani, M.D., was invested as the inaugural holder of the Julian and Gladys Saunders Endowed Chair in Palliative Care. The chairs were established through a $16 million estate gift from Julian and Gladys Saunders - the largest philanthropic gift in the medical center's history. The funding will support physician leadership and the continued advancement of trauma services and palliative care, ensuring patients throughout the region continue to receive high-quality care close to home. "Dr. Hanpeter and Dr. Kilani embody the values and clinical excellence that define our medical center," said Bernie Klein, M.D., chief executive of Providence Holy Cross. "They care for patients and families during some of life's most difficult moments with extraordinary skill, compassion and dignity. Their leadership and unwavering commitment to serving our community make them exceptionally deserving of this honor." Endowed chairs are among the highest honors awarded to physicians. In addition to recognizing clinical leadership, they provide long-term resources to strengthen programs, support innovation and improve patient care. "This historic moment reflects the power of philanthropy to advance our mission and shape the future of healthcare," said Joanne Reyes, M.A., chief philanthropy officer of Providence Holy Cross. "Through the extraordinary generosity of Julian and Gladys Saunders, Providence Holy Cross is able to invest in physician leadership, advance clinical excellence and strengthen programs that will benefit our community for decades to come." About Providence Holy Cross Medical Center Providence Holy Cross Medical Center in Mission Hills, California, is a 378-bed, not-for-profit Catholic hospital founded in 1961. Nationally recognized for clinical performance and nursing excellence, Providence Holy Cross is one of only two trauma centers in the San Fernando Valley and ranks among the nation's best hospitals for providing high-quality patient care. Award-winning specialties include care in cancer, stroke, maternity, digestive health, cardiovascular health and orthopedics. Providence Holy Cross is part of Providence, a 52-hospital health system with a comprehensive range of services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. For more information visit: providence.org/holycross.
MTA finds new CFO at Providence. Photo Credit: MTA MTA has named Rebecca "Becky" Rudd as its new Chief Financial Officer. Rudd comes to the Palmer-based telecom utility after holding the same position for Providence Medical Group Alaska, where she led financial planning, budgeting, forecasting, and operational improvement efforts across the organization. As CFO, Rudd oversees MTA's financial operations, including accounting, budgeting, forecasting, and long-term financial planning. To support a smooth transition, Rudd is working alongside retiring CFO Laurie Browning. "What stood out to me about Becky is her ability to pair strong financial discipline with a practical, steady leadership style," says MTA CEO Demian Voiles. "She builds trust, navigates challenges well, and stays focused on what matters most. We're excited to welcome her to MTA." Current Issue. Rudd brings more than eighteen years of experience in finance, accounting, auditing, and leadership. She holds a bachelor's degree in accounting and master's degree in professional accountancy from Montana State University and is a Certified Public Accountant. Earlier in her career, Rudd spent more than a decade in public accounting and auditing, including leadership roles at KPMG across Alaska and the Pacific Northwest. "I'm excited to join MTA and be part of an organization that is so important to the communities it serves," said Rudd. "I look forward to getting to know the team, supporting MTA's mission, and working together to position the company for continued success." Rudd and her family operate a farm and greenhouse in the Mat-Su, giving her a firsthand appreciation for the communities MTA serves. In This Issue New Oil on the North Slope August 2026. In mid-May it was 19°F and windy at the Aurora Hotel in Deadhorse. As I stood in the parking lot surveying the surroundings, I chatted with a gentleman from Texas who works for Nabors Alaska Drilling and was in town as part of a crew tasked with getting a previously inactive drill rig up and running. He said that, according to his supervisor, spring is the windy season on the North Slope. The gusts were bracing, numbing the fingers holding my camera, but most of my attention was focused on what I could capture through the lens: work trucks, shipping containers, buildings obscured by snow whipped up by the wind.
Diligent Robotics, a Serve Robotics company, begins rolling out Moxi 2.0. The next-generation hardware and AI delivers faster, more reliable hospital logistics and marks the introduction of a new robotic World Model Diligent Robotics, a Serve Robotics (Nasdaq: SERV) company and the team behind Moxi, one of the world's largest deployed fleet of mobile manipulation robots working alongside hospital care teams, today announced it has begun rolling out Moxi 2.0 to health system customers across the U.S. The next generation platform is shaped by five years of operations from over 25 hospitals. More headlines. Articles. Its launch also marks the debut of Diligent's learning flywheel: a proprietary World Model that learns from the experience of the company's fleet and improves continually with every deployment. As part of Serve Robotics, Diligent benefits from shared investment in physical AI research, accelerating the pace of innovation across its hospital deployments. For hospitals, the Moxi 2.0 means faster, more confident deliveries and longer robot operating hours, all without changes to existing infrastructure. Its platform was developed using NVIDIA Isaac Sim open simulation framework and aspects of the NVIDIA Cosmos open world models such as the 3D lidar tokenizer. Moxi 2.0 includes upgraded NVIDIA-powered A2000 compute that perceives and interprets its surroundings 10-15 times faster than the previous generation, enabling quicker responses in dynamic hospital environments like crowded hallways, opening elevator doors and shifting foot traffic. The Moxi 2.0 platform architecture prioritizes modularity, with specialized packaging that facilitates seamless integration of next-generation compute systems as emerging technologies become available. In addition, Diligent's learning flywheel turns real-world deployment into smarter software updates. Designed specifically for hospital workflows, Moxi operates within existing infrastructure from day one, with no facility modifications, specialized automation systems, or lengthy IT overhauls required. "Today we're deploying our most sophisticated physical AI platform yet," said Andrea Thomaz, founder and CEO of Diligent Robotics. "Hospital hallways are some of the most dynamic environments a robot can operate in, full of fast-moving people, doors, and carts, all in tight spaces. To operate safely in that world, our first-generation platform often had to move conservatively. Moxi 2.0 is built with the compute, sensors and models to reason about that complexity in real time, so Moxi can move with more confidence without compromising safety." Moxi 2.0 is now rolling out to health systems including Endeavor Health Edward Hospital, Providence Saint John's Health Center and Children's Hospital Los Angeles, with deployments expanding across the U.S. Diligent is actively taking orders from health systems ready to bring the platform to their hospitals. Key upgrades in the latest Moxi 2.0 platform include: 10x onboard compute, 10-15x faster perception: Upgraded processing enables faster real-time decision-making and more confident navigation through dynamic hospital environments. Robotic World Model: A new physical AI architecture purpose-built for the complexity of hospital environments, designed to strengthen navigation, task completion, and adaptation over time as the learning flywheel feeds new fleet experience back into the World Model. Up to 18 hours of operating time per day: With a runtime of up to 9 hours at a time and 30% faster charging Moxi is ready for long shifts. Improved autonomy and recovery: Enhanced handling of edge cases means Moxi can resolve more situations independently, keeping deliveries moving. Upgraded cameras, sensors, and storage: Moxi 2.0 adds an expanded sensor suite and redesigned storage drawers. Redesigned handles and ergonomics: Informed by direct feedback from nurses and pharmacy teams, making it easier for care teams to interact with Moxi when they need to. Its latest platform is designed to feed the learning flywheel faster. With upgraded sensors and enhanced edge compute, Moxi 2.0 now captures richer signals from the full complexity of working hospitals. As that experience flows into Diligent's cloud training infrastructure, each iteration of the World Model sharpens Moxi's understanding of hospital environments, edge-case recovery, and task execution, a compounding loop of better data, stronger models, and more capable robots that delivers more value to hospitals with every software update. "We've spent years in the field learning what hospitals actually need," said Thomaz. "This is just the beginning of what a true learning flywheel makes possible." The cloud infrastructure powering this flywheel was built in collaboration with Amazon Web Services (AWS). Diligent trained Moxi's World Model on Amazon SageMaker HyperPod enabling continuous improvement from deployment data at scale. T-Mobile for Business has collaborated with Diligent to help ensure reliable network access across complex hospital environments and plan for private 5G hospital deployments ahead. All safety and autonomy behaviors run onboard, so Moxi completes tasks end-to-end even without Wi-Fi, with cellular fallback available when hospital networks have dead zones. "Moxi has become an integral team member at Children's Hospital Los Angeles," says Omkar Kulkarni, Chief Innovation and Transformation Officer at Children's Hospital Los Angeles. "Since Moxi joined our team, it has completed more than 40,000 deliveries, representing over 16,000 hours of work that our staff didn't have to spend transporting supplies and medications across the hospital. We expanded our Moxi fleet from two to three robots over time, and utilization continues to grow, increasing more than 10% in the second quarter alone. Our nursing leaders and pharmacy team appreciate that we're investing in technology that allows team members to work at the top of their skill set." About Diligent Robotics Founded in 2017, Diligent Robotics is an Austin-based physical AI company and a Serve Robotics (NASDAQ: SERV) company. Diligent creates socially intelligent, AI-native mobile manipulation robots to drive workflow efficiency in healthcare. Its robot assistant Moxi operates in 25+ hospitals across the U.S., helping care teams with routine tasks such as delivering medications and lab samples to free them for patient care and prevent burnout. Founded by a team of social robotics experts, Diligent is proud to be at the forefront of human-centered robotics. For more information, visit www.diligentrobots.com. About Serve Robotics Serve Robotics (Nasdaq: SERV) designs and operates autonomous robots that navigate complex, human-centric environments. Since spinning off from Uber in 2021, Serve has deployed more than 2,000 robots across the U.S., reaching a population of approximately 3 million and supporting delivery for more than 4,000 restaurants. In 2026, Serve acquired Diligent Robotics, expanding its operations beyond sidewalk delivery into indoor service robots used in hospitals. Serve designs both the hardware and software behind its robots, enabling them to work safely in public and private environments at scale.
Providence St. Patrick Hospital ranked no.1 in Montana by U.S. News and World Report. * From Providence St. Patrick Hospital * Aug 13, 2026 * 0 Missoula hospital earns Best Regional Hospital recognition and high-performing ratings in heart care and 14 procedures and conditions MISSOULA, Mont. - Providence St. Patrick Hospital has been named the No. 1 hospital in Montana by U.S. News & World Report for the seventh time, recognizing the hospital's commitment to high-quality, nationally recognized care close to home. The hospital was also named a Best Regional Hospital and received a high-performing specialty rating in Cardiology, Heart and Vascular Surgery, along with high-performing ratings in 14 adult procedures and conditions. "This recognition belongs to our caregivers, physicians and teams who show up every day for patients and families across western Montana," said Krissy Petersen, Chief Executive of Providence Montana. "Being named the No. 1 hospital in Montana is an honor, and it reflects the trust our community places in Providence St. Patrick Hospital for exceptional care close to home." U.S. News evaluates hospitals using a range of measures, including patient outcomes, safety, patient experience and other factors that help patients and families make informed decisions about where to receive care. The Best Regional Hospital designation recognizes hospitals that perform strongly in their state or region, while a high-performing rating indicates care that is significantly better than the national average for a specialty, procedure or condition. "Rankings and ratings are one way to measure care, but for us, this recognition is about people," Petersen said. "It reflects the skill, compassion and dedication of our teams, and our ongoing commitment to serve our communities, especially those who are vulnerable." Award highlights: * No. 1 hospital in Montana for the seventh time * Named a Best Regional Hospital * High Performing in Cardiology, Heart and Vascular Surgery * High Performing in 14 adult procedures and conditions Providence St. Patrick Hospital, located in Missoula, Montana, is part of Providence, a not-for-profit Catholic health system committed to improving the health of the communities it serves. The hospital provides comprehensive, compassionate care to patients and families throughout western Montana and the broader region.