Commercial Vehicle
Posted on 8/29/2023

201-500 employees

Truck & trailer transportation company
Denver, CO, USA
Experience Level
Desired Skills
Customer Service
Customer Success & Support
  • High School diploma or equivalent
  • Good standing MVR
  • Excellent communication and customer service skills
  • Well-rounded technology capability - ability to operate multiple computer programs and can learn new programs
  • Organized and detail oriented
  • Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening
  • Prepare and process title paperwork for all new and used vehicles (50 states, Canada, and Puerto Rico)
  • Ability to troubleshoot and resolve problems specific to titles
  • All team members partake in receiving, routing, resolving inbound customer calls; Provide exceptional customer service in the store and over the phone; Respond to customer inquiries and messages in a timely manner. Deliver positive, friendly customer service
  • Work closely with other TL departments, customers, and management to complete title paperwork in a timely and accurate manner
  • Receive and ensure accuracy of titles and ensure they are properly recorded in system
  • Follow up with DMVs to ensure correct titles are received on each unit
  • Coordinate efforts with funding sources to locate processed titles, title corrections, and receipts of paid-off titles
  • Maintain internal databases including state requirements for titling and outstanding titles
  • Communicate state requirement changes to funding sources as needed
  • Follow up with funding sources for title retrieval when title changes are needed
  • Assist with multiple clerical functions
  • Process terminated titles and termination packets for customers
  • Other duties as assigned
Desired Qualifications
  • Title processing experience
  • Transportation industry experience
  • Prior experience working with the DMV