We offer a full benefits package for eligible employees including:

• Medical, Dental, Life, and Disability Insurance
• 401(K) with company match following your one-year anniversary
• HSA match up to $800 per year
• FSA
• Paid Time Off, Sick Time, and 6 Company Paid Holidays
• And an Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Prepare and process title paperwork for all new and used vehicles (50 states, Canada, and Puerto Rico).
• Ability to troubleshoot and resolve problems specific to titles.
• All team members partake in receiving, routing, resolving inbound customer calls; Provide exceptional customer service in the store and over the phone; Respond to customer inquiries and messages in a timely manner. Deliver positive, friendly customer service.
• Work closely with other TL departments, customers, and management to complete title paperwork in a timely and accurate manner.
• Receive and ensure accuracy of titles and ensure they are properly recorded in system.
• Follow up with DMVs to ensure correct titles are received on each unit.
• Coordinate efforts with funding sources to locate processed titles, title corrections, and receipts of paid-off titles.
• Maintain internal databases including state requirements for titling and outstanding titles.
• Communicate state requirement changes to funding sources as needed.
• Follow up with funding sources for title retrieval when title changes are needed.
• Assist with multiple clerical functions.
• Process terminated titles and termination packets for customers.
• Other duties as assigned.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Ability to communicate by providing verbal feedback in a professional manner.
• Ability to receive and analyze data and input into the computer.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High School diploma or equivalent.
• Good standing MVR.
• Excellent communication and customer service skills.
• Well-rounded technology capability – ability to operate multiple computer programs and can learn new programs.
• Organized and detail oriented.
• Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.

PREFERRED EXPERIENCE:

• Title processing experience
• Transportation industry experience
• Prior experience working with the DMV

JOB DETAILS:

• Type: Hourly
• Compensation Range: $24.00 to $28.00
• Bonus Eligibility: No
• Reports To: Operations Manager
• Shift: First, Varies
• Closing Date: Open until filled