Job Description:

This position requires office presence of a minimum of 5 days per week and is located at customer’s site.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T has an opening to fill an Onsite Support Specialist position located in Washington, DC.

The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services & Support (HEITS) for the continual operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN).

AT&T is seeking a broadly experienced candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely, with excellent communication skills and the ability to support VIP and VVIP customers. This position will work with Active Directory and Exchange to create/modify/terminate accounts, as well as troubleshoot workstation, printers, and other peripheral devices. Additional responsibilities include imaging, installing, and configuring workstations and troubleshooting Windows 10 and above and Microsoft Office suite. Candidate should be interested in learning new technology and providing support to the user community.

Job Duties/Responsibilities:

• Communicating and interfacing with customers and Leidos Site Lead on issues and daily tasking
• Providing Tier 1 and 2 support for multiple domains with users locally and remotely
• Working with Active Directory and Exchange to create, modify and terminate accounts
• Troubleshooting workstation, printers, and other peripheral devices
• Imaging, installing, and configuring workstations
• Troubleshooting Windows 10 and above, as well as Microsoft Office suite
• Working with automated Help Desk tools such as Microsoft System Center and ServiceNow
• Troubleshooting Citrix desktop visualization environment and thin client

Required Clearance

TS/SCI (#tssci)

Required Qualifications:

Basic Qualifications:

• Bachelor’s degree from an accredited college with 8-12 years of prior relevant experience or a Master’s degree with 6-10 years of prior relevant experience will be considered. Additional years of experience in lieu of education will be considered.
• Strong problem solving and organizational skills and able to work in a professional environment
• Strong communication skills, both written and verbal
• Clearance Requirement: TS/SCI
• Ability to work rotating shifts
• Ability to travel 25% of the time

Desired Qualifications

Preferred Qualifications:

• DHS or other government contract experience
• Experience working with Secureview.
• Understanding of Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS)
• Comfortable discussing technical information with users and other support personnel
• Ability to quickly learn new systems and IT concepts
• Strong problem solving and decision making skills
• Ability to work autonomously as well as an integral member of a team

Weekly Hours:

40

Time Type:

Regular

Location:

Washington, District of Columbia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.