Landlord Engagement Specialist

Salary Range: 28 to 28 (Currency: USD) (Pay period: per-hour-wage)

Expectations of your role:

• Process referrals from the community agencies. 

• Meet with program participants to complete intake paperwork, gather eligibility documentation, and pertinent rental information.

• Ensure clients meet eligibility criteria and maintain secure access to all referral forms, income and homeless verifications, and backup documentation.

• Review referrals and maintain confidential files in a locked storage cabinet. 

• Maintain client case notes and input HMIS service data.

• Provide a quarterly narrative report regarding client updates.

• Work with program participants and partners to eliminate any barriers to securing housing. 

• Research private, small, and large apartment/property management companies within Snohomish County and coordinate with staff to schedule introductory meetings with landlords and property managers. 

• Maintain a database of vacancies and landlord information and ensuring it is up to date. 

• Establish and maintain landlord relationships and assist to keep them actively engaged in the program. 

• Develop outreach materials and agreements with landlords that will provide homes to help homeless clients access and maintain permanent housing. 

• Act as a liaison and mediator for housing issues that may arise. 

• Participate in meetings offered by Permanent Supportive Housing and Rapid Rehousing programs, along with other service provider meetings as time permits. 

• Seek and engage with other agencies in the community that focus on housing related needs. 

• Coordinate with and support the LES Manager in the design and implementation of a Snohomish County Landlord Convening. 

• Meet weekly with the Landlord Engagement Team. 

• Attends all YWCA and program related meetings. 

• Implement all work by incorporating the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism and other oppressions intersect and are embedded in all institutions and systems.

• Show demonstrated ability to interact with people of different cultures and backgrounds.

• Continue searching for understanding of racial, gender, and class equity.

• Adhere to all volunteer services protocol related to volunteer usage, recognition and monitoring. Works alongside volunteers, where applicable.

• Assure that volunteers are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.

• Other duties as assigned.

Must have's to be successful:

• Bachelor’s degree in a related field OR minimum of 3 years of experience in property management, housing management, and/or real estate required, including negotiation and advocacy.  Experience with case management and working in transitional housing is a plus 
AND
• Knowledge of local housing services such as Rapid Re-housing, low income and affordable housing programs.
• Experience working with communities of color
• Knowledge of issues surrounding homelessness, poverty, domestic violence, racism, substance abuse, mental illness and affordable housing.
• Knowledge of fair housing and rental market in the community
• Proficiency in  Word and Excel
• Experience with or ability to learn the Client Track database, HMIS and online data reporting systems
• Strong organizational skills and keen attention to detail
• Excellent written and oral communication skills
• Ability to take direction
• Demonstrated ability to meet multiple deadlines and flexible schedule.
• Ability to work independently as well as part of a team.
• Ability to maintain confidentiality.
• Ability to provide creative solutions.
• Demonstrated understanding of the intersection of racism and poverty
• Core Competencies Expected: Social Justice Advocacy, Planning & Organizing (Time Management), Negotiation, Problem Solving, Fostering Diversity, Ethics & Integrity, Collaboration, Attention to Detail

Hours, Rate, and Benefits

• Hourly Rate: $28.00
• Hours: 28 per week
• For information about our benefits, please visit: YWCA Careers & Benefits Information.
• At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan

Physical Requirements

• Work is primarily done in an office environment and community locations but travel to agency office sites and meetings is frequently required. 

• Continuously exchanges information through listening and talking with clients, agency staff, employers, other individuals in the community 

• Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies, stands, walks, sits, and climbs in performing duties in the office. 

• Frequently lifts and carries up to 5 lbs. of paperwork, files, and class materials, occasionally up to 40 lbs. 

• Occasionally kneels, bends, pushes and pulls in obtaining files in drawers

* Continuously over 80% time, Frequently 20-80% time, and Occasionally under 20% time