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Field Service Technician
Posted on 3/8/2022
San Jose, CA, USA
Experience Level
Desired Skills
  • Automotive Technology/Technician Degree or equivalent experience
  • 5+ years of automotive service repair experience
  • 3+ years of EV service and repair experience preferred
  • A/C 609 certification required
  • Experience using a variety of test tools including a PICO-scope, PCAN, Kavaser Memorator, & breakout box
  • Ability to drive non-commercial truck and trailer
  • Ability to travel up to 100% of the time, or as needed
  • Must possess a valid driver's license, and maintain a clean driving record
  • Parts department and billing experience preferred
  • Experience using a work order management system and repair documentation
  • Experience working in start-up environments
  • Strong Mechanical and Electrical diagnostics experience, including high voltage systems
  • Strong written and communications skills
  • Strong organization skills with attention to detail
  • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling)
  • Fully vaccinated against the COVID-19 virus (proof required)
  • No drug or alcohol related driving incidents in the last 3 years
  • No more than 1 serious moving violation in the last 3 years
  • Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
  • Will be subject to continuous Motor Vehicle Record (MVR) monitoring
  • Initially helping support pre-production vehicle builds, including assisting cross functional teams
  • Travel to locations to support as needed until the local Service Center opens, including but not limited to, production plant
  • Operate remotely until local service center opens, if applicable
  • Follow Rivian repair procedures and improve efficiency without compromising quality and safety of the repair
  • Perform required repairs and inspections on vehicles
  • Perform high voltage repairs on vehicles after training is provided
  • Perform vehicle repairs in a setting outside of a service center
  • Provide technical support outside of standard Service Center hours of operation, when remote
  • Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
  • Store Mobile Vehicle in a secure location and operate within compliance and related policies
  • Support campaigns and containment initiatives
  • Maintain and process accurate expense reporting as needed
  • Maintain high quality work and efficiency while working with little supervision
  • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
  • Provide service support to the field to support the Service organization
  • Communicate technical terms into easy-to-understand concepts when engaging with customers
  • Go above and beyond for each and every customer
Desired Qualifications
  • OEM Certified Master Technician experience is a plus
  • OEM Specific Technician Training experience is a plus

10,001+ employees

Electric vehicles manufacturer
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
  • Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
  • Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
  • Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
  • Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
  • Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
  • Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.
Company Values
  • A diverse workforce
  • Embracing active allyship
  • Purpose-driven partnerships
  • Supporting our team