Full-Time

Salesforce Solution Architect

Service Cloud

Confirmed live in the last 24 hours

NeuraFlash

NeuraFlash

201-500 employees

AI-powered CRM solutions for businesses

Enterprise Software
AI & Machine Learning

Mid, Senior

Remote in Canada

Remote work is available for employees based in Ontario, and the role may also be based in any of the company's hub locations within the United States.

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
UI/UX Design
Salesforce

You match the following NeuraFlash's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3+ years project experience in a hands on technical consulting and project management role.
  • 2+ years of project delivery experience with Salesforce.
  • Deep understanding of Salesforce administration required (Service Cloud, Sales Cloud, and Force.com).
  • Expert in designing and creating Service Cloud solutions using Salesforce declarative configuration.
  • Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce and Web Services.
  • Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development.
  • Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise and process methodology.
  • Experience leading Enterprise Service Cloud projects - including ground-up Service and Sales Cloud deployments.
  • Proven ability to successfully juggle multiple projects, deliverables and deadlines simultaneously.
Responsibilities
  • Facilitate business process reviews to identify customer requirements and processes.
  • Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development.
  • Configure Salesforce Service Cloud solutions.
  • Develop technical requirements and specifications for customers and the technical delivery team.
  • Drive best practice UX design into each and every aspect of solution delivery.
  • Manage all aspects of projects and customer communications.
  • Deliver customer end user training and documentation.
  • Oversee and be accountable for the successful completion of all aspects of assigned projects.
  • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management.
  • Lead vision and strategy discussions with contact center and customer service leadership and management.
  • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers.
Desired Qualifications
  • Ability to understand and assess how business processes can be improved using Salesforce.
  • Great with customers, quickly builds credibility, and a fantastic team player!
  • Certifications: One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder), multiple certifications preferred.
  • BS in Computer Science, Engineering, or similar technical degree or equivalent experience.

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, making it easier for large enterprises in sectors like retail and logistics to enhance their operations. NeuraFlash's products include AI-powered analytics and CRM solutions that visualize insights and streamline processes. They differentiate themselves from competitors by offering tailored solutions and ongoing support, ensuring that clients can effectively use platforms like Slack and Salesforce. The goal of NeuraFlash is to help businesses leverage AI and CRM technologies to drive efficiency and improve customer experiences.

Company Size

201-500

Company Stage

N/A

Total Funding

$2.2M

Headquarters

Boston, Massachusetts

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.
  • Salesforce's continuous updates offer opportunities for NeuraFlash to upgrade client solutions.
  • Increased adoption of cloud solutions in retail and logistics expands NeuraFlash's market reach.

What critics are saying

  • Increased competition from Salesforce consulting firms may impact NeuraFlash's market share.
  • Rapid AI advancements could render NeuraFlash's solutions outdated without continuous innovation.
  • Economic downturns may reduce enterprise spending on digital transformation, affecting revenue.

What makes NeuraFlash unique

  • NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experience and operational efficiency.
  • The company offers tailored AI and CRM analytics, meeting specific client needs.
  • NeuraFlash integrates AI-powered search and generative AI for optimal search results.

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Benefits

Remote Work Options

Flexible Work Hours

Company News

Neuraflash
Dec 12th, 2024
NeuraFlash is on Track to Exceed 50 Agentforce Customers Before the End of the Year

NeuraFlash has worked with customers such as Vivint, a major smart home security provider, to effectively utilize Agentforce to automate tasks including troubleshooting, product suggestions, and lead collection.

Neuraflash
Dec 10th, 2024
Baker Roofing Company and NeuraFlash Partner to Revolutionize the Roofing Industry

Baker Roofing Company has partnered with NeuraFlash to transform operations and elevate experiences in the roofing industry.

Neuraflash
Dec 2nd, 2024
NeuraFlash Named a 2024 Geo and Global AWS Partner Award Finalist

NeuraFlash is excited to announce it has been named a finalist of Global Customer Experience Partner of the Year (Consulting), recognizing top AWS Consulting Partners with a horizontal business area focus around Customer Experience.

Neuraflash
Oct 31st, 2024
NeuraFlash AI Review: October 2024

NeuraFlash was spotlighted as a leader in the Partner Network for its innovative work with a major smart home security provider [read more about this project].

Neuraflash
Oct 30th, 2024
Agentforce Experts: Tom Hebner

In September 2024, NeuraFlash introduced its Agentforce Practice, with Tom Hebner leading the practice as Vice President.

Neuraflash
Oct 22nd, 2024
Maximize the Success and Impact of Agentforce with NeuraFlash's Agentforce Essentials

NeuraFlash, a leading AI and Consulting/ISV Partner of Salesforce and AWS, is proud to introduce Agentforce Essentials-a comprehensive suite of capabilities designed to unlock the full potential of the new Agentforce platform, launching this week through its partner, Salesforce.

Neuraflash
Feb 12th, 2024
NeuraFlash Unveils Pioneering PO Management Tool for Salesforce, Revolutionizing Revenue Tracking

NeuraFlash unveils pioneering PO Management tool for Salesforce, revolutionizing revenue tracking.

Neuraflash
Jan 29th, 2024
Recent Developments in Amazon Connect and Amazon Web Services (AWS)

NeuraFlash LLC is excited to bring you the latest advancements in Amazon Connect and AWS, designed to enhance the landscape of your customer interactions.

Neuraflash
Jan 29th, 2024
NeuraFlash Unveils Voice Essentials 2.0 for Service Cloud Voice, Powered by Amazon Connect

NeuraFlash unveils Voice Essentials 2.0 for Service Cloud Voice, powered by amazon connect.

Neuraflash
Jan 4th, 2024
Continuing their Partnership, NeuraFlash Announces DocuSign CLM+ Support

Continuing their partnership, NeuraFlash announces DocuSign CLM+ support.